Trailing Docs - Team Lead

Team Lead - Trailing Docs ?Indecomm is an Equal Employment Opportunity Employer? Salary: $21/Hour POSITION DESCRIPTION Supervise and manage the Trailing Docs department by overseeing the daily workflow processes, supervises team members ensuring the highest level of quality customer service. RESPONSIBILITES Perform a formal review and inspection of all trailing loan documents to ensure accuracy and completeness within the designated time frame. Capture any required data elements in the application. Record (check-in) documents as they are received and any comments into the database. Monitor reports to track outstanding documents. File and retrieve documents as necessary and ship to destination. Perform audit on documents received and capture required data elements and comments in the application. Oversee related activities of Trailing Docs staff members and serve as the primary trainer for new personnel. Monitor project progress and performance with Manager and assist with project deliverables in line with the project plans. Work with other departments as needed. Track daily production and work activity of the team and ensure optimal capacity utilization. Coordinate with DCC lead on any cohesive workloads. Record and manage project issues and escalate where necessary. Assist management by Preparing and in some instances presenting for client and internal engagement reviews. Handle any emails/projects delegated from the Trailing Docs manager. Work with clients to get them reports and customizations to Docgenius as requested. Work with IT for Docgenius enhancements and requests from clients. Other duties may be requested by Manager for business continuity