Job Description
TeleMate Health Transition Specialist At TeleMate Health, we are dedicated to transforming healthcare delivery through innovative solutions. Our mission is to provide a level of monitoring and clinical intervention that is unique to healthcare and fills in the healthcare gaps. We deliver individualized holistic patient care while connecting in a way that's effective for the patient. We are seeking a compassionate and communicative Transitions Specialist to join our dynamic team! Position Overview As a Transitions Specialist at TeleMate Health, you will play a vital role in ensuring seamless transitions for patients as they navigate their healthcare journey. This position involves coordinating care and facilitating communication between patients and our healthcare providers to enhance patient outcomes and satisfaction. Key Responsibilities Proactively make outbound calls and manage intake processes for new patients. Communicate proper expectations to patients Communicate functionality and expected utilization of monitoring equipment Ensure accurate record management by obtaining and communicating relevant patient information, patient history, insurance details, and intake forms. Qualifications and Skills Inside or outside healthcare sales, preferred Proficient in data entry and Microsoft tools Demonstrates a high level of customer service and interpersonal communication skills Contact center or other high call volume experience, preferred Highly detail-oriented Ability to multi-task in a fast-paced work environment Strong communication skills and a commitment to providing compassionate care. Ability to work independently and manage time effectively in a remote environment. High speed internet at home Private and quiet workspace at home where phone conversations are uninterrupted and PHI cann