Translations Project Manager - Senior Supervisor

Job Summary The Project Management Supervisor is a high-agency leadership role responsible for the operational excellence of a 10+ project manager’s team. This position is designed for a dynamic, fast-paced, and tech-forward professional with the trajectory to step into the Translation Operations Manager role. This role will not only oversee day-to-day execution but will also be the primary architect of change, including to understand new technologies and workflows to scale department efficiency. Key Responsibilities High-Scale Leadership & Accountability Strategic Supervision: Direct the workload and performance of 10+ project managers. This role is expected to manage systems, processes and project managers’ KPIs, ensuring the team remains high-performing without requiring constant intervention from the Operations Manager. Performance Engineering: Maintain project managers’ scorecards and conduct rigorous monthly performance reviews. This role is responsible for identifying high-potential talent for future leadership while decisively addressing underperformance. Capacity & Load Balancing: Proactively adjust resource allocation across the team to prevent burnout and ensure 100% coverage during peak volumes and based on competencies. Technology Adaptation: Actively evaluate and integrate emerging technologies (AI, LLMs, and automation) into the standard Project Managers’ workflow to reduce manual processes. Workflow Auditing & Authority: Conduct root-cause analysis on project failures. Project manager supervisor is empowered to overhaul broken processes and set new departmental standards. Financial Stewardship: Act as the final gatekeeper for project profitability. Project manager supervisor will oversee margin