Job Description
JOB Disclaimer-if the position is filled after July 1, 2026, then the job opportunity will not be in the classified service The Transportation DMV Specialist 1 in this position will report to the West Virginia Division of Motor Vehicles (DMV) Call Center Services Division in Kanawha County. Under general supervision, the selected employee performs full-performance level clerical work assisting customers, answering inquiries, and providing information pertaining to the services provided by the WV Division of Motor Vehicles. Work involves knowledge, interpretation, and the application of motor vehicle laws, policies, and procedures. Other duties as required.Pay Grade: 9 EXAMPLE OF DUTIES Answers in person, telephone and email inquiries from customers providing information regarding motor vehicle laws, policies, and procedures. • Explains forms, fees, taxes, and any other charges applicable. • Checks pending title work and renewals, explains rejections, and assists with any service issues, including lost work. • Compose and send emails to the DMV Regional Offices and other sections with the agency to facilitate customer interaction. • Operate the appointment scheduler for the DMV Regional Offices and Chatbot for wv.gov website • Maintain logs for informational purposes for reporting.• Enters data into the computer to access previous data and update new file information as appropriate• Mails forms per customer requests and/or inquiries, composing correspondence to explain documents. • Process credit card payments by telephone or through the web service • Process applications, forms, convictions, and other documents • May interact with law enforcement insurance companies, automobile dealerships, attorney, county offices, and other jurisdictions associated with the job assignment. • May operate a photo camera system, as applicable. SUPPLEMENTAL INFORMATION REQUIRED TRAINING/EDUCATION • Graduation from standard high school or the equivalent REQUIRED EXPERIENCE • One year of full time or equivalent part time paid experience in bookkeeping, sales, cashiering or related public contact work. Substitution: College credit from an accredited college or university, business school, or vocational training may be substituted through an established formula for the required experience. SPECIAL REQUIREMENTS• All applicants must consent to fingerprinting and a criminal background investigation.