Job Description
Treasury Management Officer GenoaBank, founded in 1902, is a locally-owned, independent community bank that provides a broad range of banking services to both business and private customers in counties of Lucas, Ottawa, Sandusky, Wood, Fulton, Erie and the Michigan County of Monroe. Since the time GenoaBank first opened its doors, it has continued to expand and now operates branches in Elmore, Fremont, Maumee, Millbury, Oregon, Perrysburg/Rossford, Port Clinton/Catawba, Sylvania, and Downtown Toledo, Ohio. GenoaBank has always been driven to serve each community’s financial needs and continues to provide the same friendly, personal service it has since day one. Taking your banking needs personally is our priority. Your financial needs will be met with exceptional service, quick decisions, innovative products and great rates that only local ownership can deliver. GenoaBank offers experience and service that has kept customers coming back for over 120 years! GenoaBank. Taking your banking needs personally. Position Summary: The Treasury Management Officer is responsible for growing and retaining Treasury Management relationships by sourcing and delivering consultative cash-management solutions to business clients. The role partners closely with Commercial Loan Officers to identify needs, propose solutions, manage onboarding, and drive deposit and fee-income growth while maintaining strong risk and compliance discipline. Provides customer service to clients/prospects to ensure a thorough and timely service delivery process. Ensures compliance regulations are being followed in all activities. Essential Duties & Responsibilities: Business Development: Creates and executes a business development plan to add new treasury management clients. Prospects for new treasury management opportunities and builds and maintains a pipeline for treasury management customers. Partners in joint calling with Commercial Loan Officers to obtain new operating accounts and treasury services. Prepares and presents proposals, product demonstrations, and financial benefits of treasury management services. Conducts periodic account reviews to expand product adoption, improve retention, and deepen relationships. Monitors usage, performance, and exception trends and takes action to improve client experience and portfolio profitability. Customer Service: Responsible for servicing and maintaining existing treasury management client base, while expanding treasury management services with new and existing commercial client relationships. Oversees treasury management installation and implementation within the bank. Coordinates product setup and client training for services such as ACH/wires, remote deposit capture, positive pay, and online banking while ensuring a smooth go-live process. Serves as a subject-matter resource for clients and internal teams. Collaborates with Operations and vendor partners to resolve problems or issues within expected timeframes. Promotes secure client practices and fraud-prevention controls. Treasury Management Marketing: Drafts and develops marketing strategies for treasury management, as well as product marketing plans. Reviews current treasury management products for future adjustments, improvements, expansions or elimination, depending on market strengths and weaknesses. Maintains current knowledge of treasury products, payments, and industry trends. Provides feedback to product partners on competitive insights and client needs. Other Functions: Supports appropriate client due diligence, documentation, and ongoing reviews (e.g. agreements, etc. where applicable). Maintains accurate call reports, implementation status, and other required tracking. Supports internal training and communication for treasury management services. Maintains compliance and required compliance training with all banking laws, acts, regulations and bank policies and procedures. Any other duties, projects and/or supervisory responsibilities as assigned by Management. REQUIREMENTS & QUALIFICATIONS: Education: Bachelor’s degree in business, finance, accounting or related field preferred. Experience: 3-5 years of experience in treasury management/cash management, business banking, commercial lending or related financial services role; working knowledge of core treasury services (ACH, wires, online banking, remote deposit capture, positive pay, etc.). Specific Skills: Computer skills including digital banking platforms and data/reporting; proficiency in Microsoft Office, especially Excel; effective wr