Job Description
About Byline Bank Headquartered in Chicago, Byline Bank is a full-service commercial bank serving small- and medium-sized businesses, financial sponsors and consumers. Byline Bank has approximately $9.6 billion in assets and operates 46 branch locations throughout the Chicago and Milwaukee metropolitan areas. Byline Bank offers a broad range of commercial and community banking products and services, including small-ticket equipment leasing solutions, and is one of the top Small Business Administration lenders in the United States according to the national SBA ranking by the U.S. Small Business Administration by volume FY2023. Byline Bank is a member of FDIC and an Equal Housing Lender. At Byline Bank, we take pride in being an award-winning workplace. Some of our recent recognitions include: U.S. News & World Report named Byline Bank as one of the Best Companies to Work for in the Midwest in 2024-2025 Best Workplaces in Illinois in 2024 by Best Companies Group and Illinois SHRM (Society for Human Resource Management) Forbes America’s Best Small Employers 2023 By joining our team, you will become part of an organization that values growth, collaboration, and innovation. We strive to create an environment where employees feel supported and are empowered to excel in their roles. If you're looking for a career with a company that puts people first and makes a difference in the communities we serve, Byline Bank is the place for you. Objective Of Position The Treasury Management Support Specialist is responsible for providing client support and expertise to Byline’s Treasury Management clients. This role is responsible for managing daily service and support needs of clients, including but not limited to problem resolution, technical support, positive pay management, daily cash positioning. Support management of workflow, procedure documentation, and procedure management in a fast paced, high quality, multi-task environment. Duties And Responsibilities Answers the Treasury Management Services Team Support line and After-Hours support Line. Primary Backup for After Hours TPPP Coverage 12pm-8pm upon notice Provides support on Treasury products, services, and systems for Treasury Management clients. Perform Limit increases, Maintains client records, and procedure reviews. Works directly with clients to support advanced product usage, problem research and resolution, access issues, technical support, and transaction needs. Manages daily operational tasks including routing of internal approvals when required, external client facing documentation preparation and routing for execution, and general tier 1-2 level support. Manages Fraud Protection services requests including initial engagement, document preparations, document execution, and implementation training. Manages positive pay review, exceptions management (including internal research and support and direction of client research and actions), and exception decisions to prevent client and /or bank financial loss. Manages daily high-quality telephone and e-mail communications with clients and operational areas of bank. Cross Train on departmental functions within Treasury Management for general Level 2 support All other duties assigned by Manager Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Qualifications High School Diploma or equivalent required. Associate’s degree, preferred. 3+ years of customer service and support in a financial environment. 1+ supporting and implementing treasury products and services preferred. Excellent verbal and written communication skills Ability to operate at a high level of quality in a fast-paced environment with a high degree of quality and accuracy. Ability to multitask and meet deadlines using excellent time management skills with ease and professionalism. Effective problem-solving and project management skills without assistance. Excellent communication and presentation skills. Professional w/excellent interpersonal and organizational skills. Demonstrated team leadership skills. Proficiency in MS Office Suite. Ability to travel to headquarters for In-person meeting. Physical Demands/Work Environment Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office equipment. Oral and auditory capacity enabling interpersonal communication as well as communicat