Job Description
WHO WE ARE We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area.We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services.We are committed to supporting a diverse workforce that reflects the communities we serve.Metro Transit, a division of the Metropolitan Council, is one of the country's largest transit systems, employs more than 3,000 people, and provides more than 80 million rides a year through an integrated network of buses, light rail and commuter train, as well as resources for those who carpool, vanpool, walk or bike in the Twin Cities.How your work would contribute to our organization and the Twin Cities region:The Transit Rider Investment Program (TRIP) Agents will provide varied support services to all of Metro Transit's LRT, BRT & fixed route service; on vehicles, on platforms, at stations & bus stops by performing duties that preserve Public Transit for public good, enforcing Metro Transit's policies as required and performing other related job duties and responsibilities as assigned.The Transit TRIP Agent will:Proactively engage the public with assistance and resources while utilizing and riding public transit.Will be present on transit vehicles, patrol rail station platforms, transit centers, and Bus Rapid Transit station platforms.Check/enforce fare compliance, while providing a highly visible onsite presence aboard trains, buses, service locations and at all facilities that projects a welcoming, helpful, transit experience that is focused on deterring crime and misconduct.Monitor customer conduct (serve as eyes and ears on vehicles and at facilities).Maintain a high degree of visibility following Metro Transit's code of conduct, report disruptive/destructive behavior, report facility issues, and refer situations to the appropriate support teams.Administer Narcan and CPR when situations arise.Hourly Pay Range:For candidates newly hired into the Amalgamated Transit Union (ATU) contract, starting wage is set by the ATU contract.Internal hires will follow Metropolitan Council's union wage guidelines.Hire:$30.74 hourly After year one:$34.58 (based on ATU salary rates starting 8/1/2025) After year two:$36.50 (Subject to contract change, based on ATU salary rates starting 8/1/2025) After year three:$38.42 (Subject to contract change, based on ATU salary rates starting 8/1/2025) Internal applicants will be invited to interview based on ATU seniority guidelines, upon passing a Work Record Evaluation.PLEASE NOTE:This posting will be used to establish a 6-month eligible list for current and future hires.No updates will be provided until the posting closes.Any, and all, application status updates after that will be provided via email only.What you would do in this job 1.Conduct Fare Checks for education, outreach, and enforcement with authority to issue warnings/citations:Conduct fare checks on all Metro Transit Vehicles and fare required platforms.Provide customers with information on fare payment products and processes.May issue warnings/citations for fare evasion.2.Provide information to customers on fare payment processes and fare products:Explain general information on transit policies, practices and procedures, transit fares, special events, attractions, and other related matters.Assist customers with general fare questions and off-board payment systems.May attend job briefings for special assignments for LRT & BRT operations.3.Assist customers in navigating the Metro Transit system:Respond to inquiries from customers regarding transit route and schedule, detour information, stop locations and fares information.Provide directions to customers and assists them by providing the most direct or convenient route(s).Respond quickly to customer requests and performs other customer service assistance.Respond to inquiries from customers regarding transit route and schedule, detour information, stop locations and fares information.4.Provide and ensure a welcoming and safe customer environment at transit locations:Monitor conduct on Metro Transit vehicles and property (serving as eyes and ears on rolling stock and at facilities):Engage with passengers to educate conduct guidelines on Transit vehicles and property.Maintain positive proactive outreach interactions and contact with customers.Maintain composure, accept criticism from customers, deal calmly and effectively in high stress situations and provide excellent customer service in a consistent, non-discriminatory manner.Complete reports such as:Facility Condition Reports, incident reports, Narcan reports, urveys, etc., as required/ directed.5.Provide other general customer assistance:May distribute literature, conduct surveys, and communicate information.May assist MTPD, mental health professionals and approved community groups.May mitigate incidental biohazards.Administer Narcan and CPR when situations arise.