Job Description
TxDMV - Motor Carrier Investigator (San Antonio) ( 00058431 ) Organization : TEXAS DEPARTMENT OF MOTOR VEHICLES Primary Location : Texas-San Antonio Work Locations : San Antonio RSC 6909 North Loop 1604 E, Suite 1199 San Antonio 78247 Job : Business and Financial Operations Employee Status : Regular Schedule : Full-time Standard Hours Per Week : 40.00 Travel : Yes, 50 % of the Time State Job Code : 1354 Salary Admin Plan : B Grade : 20 Salary (Pay Basis)****: 4,900.00 - 4,900.00 (Monthly) Number of Openings : 1 Overtime Status : Non-exempt Job Posting : May 15, 2026, 4:09:36 PM Closing Date : May 29, 2026, 11:59:00 PM Description SUBMISSION OF APPLICATION To apply for this position, complete an on-line application through the Applicant Career Section or through WorkInTexas . Select “Apply Online” button. Complete your on-line applicant profile and the State of Texas Application for Employment. TxDMV does not accept paper applications. Effective January 23, 2026: You will be required to attach a résumé to your application which will be used for screening purposes. Please ensure your résumé is detailed and specific, including a full employment history (full time or part time), education, licenses, and skills. Your résumé must include the month and year for start and end dates for each listed employer. Failure to fully complete the application requirements and pre-screening questions may disqualify you for consideration for this position. Applicants who require accommodation for the interview process should contact Human Resources at 512-465-5612 when contacted to schedule an interview. Telework may be available based on TxDMV operational needs. State Classification Title: Investigator IV (1354) GENERAL DESCRIPTION Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries. This position does not require a Texas Commission on Law Enforcement certificate nor is it a law enforcement position. Performs complex investigative work in support of the Texas Department of Motor Vehicles, Enforcement Division (ENF), Motor Carrier Section. Investigates and resolves motor carrier complaints and inquiries regarding business activities regulated by TxDMV. Work requires research and analysis of complex records to determine compliance with state and federal statutes. Work requires contact with high-level executives, attorneys, governmental officials and private entities. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. ESSENTIAL DUTIES Reviews and evaluates consumer complaints to determine if a violation has occurred and makes recommendations concerning action to be taken. Conducts field investigations and/or investigations of reported and suspected violations of statutes and rules, documents observations/findings. Gathers, examines and analyzes complex records necessary to complete investigations. Develops lists, contacts and/or interviews potential witnesses. Prepares investigative or inspection reports of findings and recommends corrective actions. Maintains complaint files, investigation files and reports; secures confidential information. Conducts research of state and federal statues, regulations and other issues affecting area of jurisdiction. Coordinates with regulated businesses and consumers regarding complaints. Answers inquiries and provides guidance to regulated businesses. Makes recommendations concerning administrative penalties and assists in the correction of violations. Uses negotiation/mediation skills to resolve complaints, as appropriate. Provides expert testimony in court cases. Require