Job Description
The UX Analyst will be expected to work closely with an Agile web application team and also will be an active member of the Enterprise UX Team. Responsibilities include: Web Application Team Support: Analyze user behavior and translate requirements into interactive wireframes Create and refine wireframes based on stakeholder and user feedback Ensure designs align with Enterprise UX standards and contribute to evolving those standards Validate that intuitive UX designs are accurately implemented through review of developed screens in test environments Lead user research activities such as usability testing, surveys, card sorting, and interviews Analyze user feedback and system usage data to identify patterns and recommend UX improvements Present insights, trends, and recommendations to stakeholders and clients Collaborate with application teams to support requirement implementation Enterprise UX Team Support: Contribute to UX guidelines through research, documentation, and peer reviews Provide UX analysis and research support to teams without dedicated UX resources Required Skills 6+ years of relevant experience and a Bachelor’s degree (or equivalent experience) Background in User Experience, HumanComputer Interaction, Information Science, Psychology, or related field Experience with AIenabled design tools (Figma, Claude) Experience designing interfaces for platforms such as ServiceNow Ability to balance user experience, technical feasibility, and business goals Proficiency in Axure for wireframing and prototyping Experience conducting usability testing and translating findings into actionable insights Knowledge of UX research methods including surveys, interviews, and card sorting Experience working in Agile environments Strong prioritization skills with the ability to meet deadlines while maintaining quality Preferred Skills Strong analytical skills in user behavior and UX best practices Experience with heuristic evaluations, personas, and journey mapping Experience developing design systems, style guides, or pattern libraries Familiarity with US Web Design System (USWDS)