Job Description
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Insurance Why Consider This Job Opportunity Opportunity for career advancement and growth within the organization Supportive and collaborative work environment Chance to make a positive impact on client satisfaction and member experience Bilingual candidates encouraged to apply, enhancing workplace diversity Engage in training and learning opportunities to expand your knowledge What To Expect (Job Responsibilities) Manage large amounts of inbound and outbound calls in a timely manner Review applications for insurance coverage and evaluate the risk against the class of business Assist brokers and policyholders with inquiries about applications or policies Upsell programs, products, and services using customer service techniques Utilize software and databases to process applications, endorsements, and cancellations accurately What Is Required (Qualifications) Must be bilingual in Spanish/English Minimum of 2-3 years of experience in an insurance office preferred 2-3 recent years of experience within a call center environment Strong analytical skills with attention to detail High school graduate or GED preferred How To Stand Out (Preferred Qualifications) Prior exposure to insurance underwriting activities Experience in retail sales and/or marketing activities Strong computing and keyboarding skills Positive attitude and receptiveness to coaching Ability to work independently in a fast-paced, team-oriented environment #Insurance #CallCenter #CustomerService #CareerOpportunity #BilingualSkills "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." #ResonanceCXPartners