Job Description
Description JOB TITLE: UNIVERSAL BANKER DEPARTMENT: OLNEY, MAIN BANK REPORTS TO: BRANCH MANAGER FLSA STATUS: NON-EXEMPT TYPE OF POSITION: FULL-TIME JOB SUMMARY Perform a full range of banking services to individual customers and commercial clients as well as providing general internal support. The position is responsible for greeting customers and directing them to the appropriate department or person. Other duties include providing New Accounts and Teller services, cross-selling bank products and services, and supporting the other branch needs. Communicate effectively with current and prospective customers. Project a professional image for TrustBank by providing exceptional customer service at all times. DUTIES AND RESPONSIBILITIES Open and close bank when needed. Remain flexible to operational scheduling needs should circumstances dictate a change from the regular work schedule. Ensure that customers receive prompt and courteous service. Answer phone inquiries. Balance drawer cash and vault cash. Run teller transactions accurately and efficiently. Process night drop deposits. Approve checks within limits. Assist customers in resolving account related problems. Establish proper identification of all new customers, obtain credit report to determine acceptance of account, and determine product suitability to meet customers needs. Assist customers by opening new accounts. Give out appropriate loan applications. Cross-sell products to customers. Issue and redeem certificates of deposit. Stay within compliance guidelines when opening and closing all accounts. Order ATM/Debit cards and update information, activate, etc.