Job Description
Webcam interview Very long term project; initial PO for 1 year with multiyear extensions; Hybrid need 3 verifiable references. **** Description Responsibilities Serve as the Senior Human-Centered Design (HCD) Strategist on MHBE's Medicaid outcome-focused pilot team, contributing senior domain expertise while collaborating across policy, operations, eligibility, and information technology functions. Lead human-centered design practice across the Medicaid eligibility, enrollment, and renewal lifecycle, analyzing current-state journeys, designing improvements, and supporting implementation alongside program and IT teams. Conduct qualitative user research with Medicaid beneficiaries and frontline eligibility staff to surface pain points, friction points, and unmet needs across the consumer and worker experiences. Translate research findings into service blueprints, journey maps, prototypes, and design recommendations that inform service design and technical improvements to MHBE platforms supporting Medicaid eligibility and enrollment. Ensure all design work prioritizes usability, accessibility (Section 508 and WCAG), inclusion, and equity for diverse populations, including non-English-speaking beneficiaries, beneficiaries with disabilities, and underserved communities. Apply, iterate on, and contribute to MHBE's design system standards to drive consistency and quality across the user experience. Facilitate stakeholder engagement across program staff, IT teams, executive leadership, and beneficiary communities, building effective working relationships that bridge organizational boundaries between policy, operations, and technology. Present research findings, design recommendations, and outcome metrics to senior leadership and to the broader Medicaid outcome team in clear, decision-ready fo