Job Description
Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. This role is open to CONUS, AK and HI, but SC is specifically an excluded location. Annual Salary: $55,869.00 - $75,427.00 Position Summary The UX Operations Specialist supports the day-to-day operational needs of the UX organization, spanning research, design, and analytics functions. This role manages intake, project coordination, workflow tracking, and cross-functional communication to keep UX initiatives progressing on schedule. The Specialist partners with Product, PMO, and Marketing teams to align priorities, maintain project management tooling, and oversee budget and vendor coordination. This is a remote, individual contributor position reporting to the Director of Performance User Experience. Essential Functions UX Operations & Execution Support end-to-end UX workflows across research, design, and analytics Manage intake, tracking, and coordination of UX work across teams, including timelines, stakeholders, vendors, and resources Ensure UX work is tracked, updated, and progressing on schedule across projects, flagging risks and dependencies as needed Facilitate clear communication across teams and stake holders, including surfacing updates, risks, and dependencies Maintain and update tools (e.g., Jira) to ensure visibility into UX work, timelines, and status Support ad hoc research and operational needs as they arise within the UX team Represent UX teams in key meetings to share ticket and project updates Intake & Project Coordination Ensure UX work is clearly documented and routed appropriately across teams Partner with stakeholders to clarify requirements and support readiness for execution Coordinate project kickoffs and ensure alignment across teams Process, Tolls & Reporting Maintain and optimize tools (e.g., Jira) and workflows to support UX operations Support development of standardized templates, documentation, and processes Help prepare and support team status meetings (e.g., agendas, updates, tracking action items) in partnership with UX leadership Identify opportunities to improve efficiency and streamline workflows Budget & Vendor Management Lead tracking of UX budgets, including tools, research, and vendor/agency spending Coordinate with external vendors and partners on invoicing, timelines, deliverables, and onboarding Help ensure resources are aligned to priorities and utilized effectively Cross-Functional Collaboration Partner with PMO and cross-functional teams to align timelines, dependencies, and delivery plans Ensure UX work is coordinated within broader program and project plans Support coordination across multiple initiatives to maintain alignment and progress Auto req ID 471678BR Minimum Education Required Bachelors Job_Category Educational Services Additional Qualifications/Responsibilities Bachelor’s degree in business operations, project management, or a related field 2-3 years of experience in operations, program coordination, or UX/project support roles Experience working with cross-functional teams (e.g., Product, Engineering, Marketing) Familiarity with UX processes (design, research, testing) and digital/web environments Experience using tools like Jira, Asana, Airtable, or similar to track and manage work Strong organizational skills with the ability to manage multiple priorities and maintain clear workflows Experience coordinating with vendors or external partners is a plus Competencies/Technical Skills Strong written and verbal communication skills, with the ability to clearly document and share Operational Execution & Attention to Detail: Demonstrated ability to build, manage, and maintain trackers, workflows, and reporting tools to support accuracy, follow‑through, and day‑to‑day accountability across UX initiatives. Process Improvement & Problem‑Solving: Experience identifying workflow bottlenecks and implementing practical process improvements that support team efficiency and timely delivery. Stakeholder Communication & Reporting: Ability to clearly communicate status, insights, and risks th