Job Description
This is a 100% remote role but must provide some international coverage. The choice of shifts are: 5AM-1:30PM 11:30AM-8:00PM Description The Vendor & Quality Ops Support role monitors vendors deliveries across the company, supporting quality-driven projects and meticulously tracking and analyzing vendor Key Performance Indicators (KPIs), arbitrations and data to identify trends and escalate issues proactively. The role ensures strict adherence to established metrics and standards through audits, comprehensive reporting, and collaborative engagement with suppliers. Additionally, this role provides essential operational support, offering solutions related to processes, workflows, documentation, and internal tools, as well as assisting with vendor capacity communication and tool troubleshooting to ensure efficient project execution and continuous improvement across all localization efforts. Responsibilities Maintain localization quality frameworks, workflows, processes, and metrics to support scalable operations. Track, analyze, and verify linguistic and non-linguistic quality and operational KPIs and arbitrations for vendors, identifying trends, escalating issues, and ensuring data-driven improvements and reporting. Manage and maintain accurate and up-to-date quality control and localization labs documentation. Support the gathering of feedback and requirements from vendors and internal stakeholders to optimize quality control processes, workflows, and tooling, establishing effective feedback loops for continuous improvement. Conduct and support supplier quality audits, manage quality arbitration processes, and facilitate vendor KPI reviews. Manage vendor onboarding/offboarding processes and oversee vendor capacity communications. Provide operational support for globalization vendor resources, including tool troubleshooting and addressing inquiries from producers and Language Leads. Test and perform User Acceptance Testing (UAT) for both quality-related and vendor-related tool enhancements and features. Assist in planning and implementing quality evaluation and language services projects, managing project tasks, deliverables, and progress tracking. Coordinate administrative duties, including scheduling meetings, preparing support documentation, filing radar when needed, and engaging with stakeholders on project details and deliverables. Create and manage tasks within internal tracking systems. Co-host and participate in meetings related to vendor operations management. Job Type & Location This is a Contract position based out of San Jose, CA. Pay And Benefits The pay range for this position is $40.00 - $50.00/hr. Requirements Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on May 13, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems And TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who