Job Description
PetVet Care Centers' Equine Surgery & Medicine is currently seeking a Care Coordinator to join their team! At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter. Because life is better with pets. We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve. With more than 420 locally led hospitals and over 11,000 team members nationwide , we offer: Local autonomy with national support Career mobility and development opportunities A collaborative, inclusive environment where your wellbeing comes first You care for pets. We care for you. Position Overview Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist. Equine Surgery & Medicine in Wichita, Kansas, is a specialized equine hospital providing advanced surgical and medical care, where a highly skilled team is dedicated to achieving optimal outcomes for every patient. Essential Job Functions and Responsibilities: Answer phones, transfer to the appropriate staff member or take detailed phone message. Greet clients and direct them to the correct staff member Scan documents to be entered into the patient's medical records Maintain office filing Set appointments Type documents, and reports Perform work related errands as requested such as going to the post office and bank Keep office area clean and tidy Other duties as assigned Qualifications: Must be a person of integrity; possess a high school diploma or GED Customer service experience is required Animal experience is preferred, specifically equine Competent computer skills Organization skills Strong attention to detail Flexible Reliable Team player Schedule: Monday-Friday from 8:00AM-5:00PM with rotating Saturdays Work Setting and Environment: Exposure to loud or unpleasant voices/noises and chance for bodily injury. Periodic stress of working with distressed clients. Working Conditions: Exposed to body fluids, infection, odors, and behaviors of horses. Exposed to chemicals/cleaning solutions, x-ray radiation. Standard Precautions are followed at all times. All employees are provided with information on hazardous material as part of the general orientation. Education and training for the safe use and handling of hazardous material specific to your job duties will be provided. SDS exists on all hazardous products. Strength: Frequent standing, walking carrying, pushing, pulling, bending, reaching, simple and firm grasping, twisting, lifting, climbing stairs and fine manipulation. Occasional lifting up to 50 pounds. Manual Dexterity: Must be able to continuously perform simple manipulative tasks with equipment and occasionally perform difficult manipulative tasks. Coordination: Must have the ability to move about in tight spaces, between objects, animals and equipment. Vision: Must be able to distinguish color 3D Depth perception and peripheral vision Hearing: Must be able to continuously hear ordinary conversation, telephone, and other sounds. Mental: Must be able to continuously process, interpret and respond to cognitive stimuli. Speech: Must be able to speak and write the English language clearly and continuously to communicate with clients and coworkers. Emotional Stability: Must be able to continuously deal effectively with stress and interruptions and work cooperatively as part of the Equine Surgery & Medicine team while maintaining a pleasant demeanor. Concentration: Must have the ability to concentrate on moderate or fine details with frequent