Job Description
PetVet Care Centers' Johns Creek Veterinary Clinic is currently seeking a Care Coordinator to join their team! At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter. Because life is better with pets. We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve. With more than 420 locally led hospitals and over 11,000 team members nationwide , we offer: Local autonomy with national support Career mobility and development opportunities A collaborative, inclusive environment where your wellbeing comes first You care for pets. We care for you. Position Overview Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist. Johns Creek Veterinary Clinic in Johns Creek, Georgia, is a close-knit team known for its positive energy, open communication, and genuinely fun, supportive atmosphere. As we continue to grow our clientele, we're deeply committed to building meaningful relationships and providing exceptional care to every patient and their owner. It's an exciting time to join a team where your contributions truly matter and every day brings both purpose and joy. Key Responsibilities Provides excellent customer service in-person, over the phone, and during high-stress situations. Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments. Handles basic medical emergencies for pets and owners, ensuring safety and well-being. Assists with medication pickups, inquiries, and provides information about services and products. Inputs and manages data in practice management software, including billing and accounts. Assists with retail sales, weighing pets, processing faxes, and maintaining records. Reconciles cash drawer and performs end-of-day duties for accurate financial transactions. Qualifications (Required) Prior customer service experience required (veterinary, medical, or hospitality experience preferred) Strong communication and multitasking skills Comfortable working in a fast-paced environment and remaining calm under pressure Basic computer proficiency (experience with veterinary software is a plus) Willingness to learn basic medical terminology and assist with triage communication Reliable, punctual, and professional demeanor Must be willing to work with small mammals, exotics, dogs, and cats. Must be a team player Preferred Skills (Nice to Have) 1+ year of experience in a veterinary, medical, or customer-facing office setting Familiarity with veterinary terminology, vaccine schedules, or client communication in a clinical setting Experience using veterinary software (Cornerstone, ezyVet, Avimark, etc.) Knowledge of basic animal handling or triage procedures Interest in pursuing growth opportunities within veterinary medicine Schedule: Monday, Tuesday, and Thursday from 7am-6pm (with 1-hour lunch break) and every other Saturday from 7am-2pm What We Offer We care deeply about supporting our team members — professionally and personally. Benefits include: Medical, dental, and vision insurance Paid Parental Leave (birth, adoption, foster) 401(k) with discretionary contribution Team Member Pet Discounts Emotional wellbeing support — including Calm app access and 24/7 EAP CE stipends and career development resources Grant Circle — a relief fund for team members facing personal hardship Local hospital culture backed by national resources Pay Range $15.75—$19.25 USD At PetVet Care Centers, we're committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals , including 1700+ veterinarians , we offer a unique blend of local leadership and national support that helps