Job Description
About Us At Indian Peaks Veterinary Hospital, our client service representatives are an essential part of the client and patient experience. They are often the first voice clients hear and the first face they see when they walk through our doors, and we take pride in creating a welcoming, compassionate, and professional environment for both pets and their people. We are an AAHA-accredited, privately owned small animal hospital that has served the community since 1995. Our growing 2-doctor practice is built around teamwork, quality medicine, and supportive leadership. We work hard, genuinely enjoy working together, and encourage our team members to continue learning and growing throughout their careers. We are looking for someone with a positive attitude, strong communication skills, attention to detail, and a willingness to support both clients and coworkers in a fast-paced environment. Someone who is interested in building a long-term career in veterinary medicine and becoming a valued part of our team for years to come is the ideal fit. We are open Monday through Friday only — no weekends. Position Overview The purpose of the Client Service Representative is to provide excellent customer service while helping the hospital run smoothly day to day. This position includes helping clients, scheduling appointments, answering phones, processing payments, and supporting the team in creating a positive experience for pets and their families. This role is ideal for someone who enjoys working with people, staying organized, multitasking, and being part of a collaborative veterinary team. Duties & Responsibilities Responsibilities include, but are not limited to: Answering multi-line phones and assisting clients professionally and compassionately Scheduling appointments and procedures Checking clients in and out Processing payments and daily financial transactions Relaying messages to doctors and staff members Faxing and emailing documents to outside pharmacies, veterinary hospitals, and specialists Maintaining accurate client and patient information Helping maintain a clean and welcoming reception area Supporting the team and helping the day run smoothly Qualifications Strong communication and customer service skills Ability to multitask and stay organized in a busy environment Positive attitude and team-oriented mindset Comfortable working around dogs and cats of varying temperaments Attention to detail and professionalism Veterinary reception experience preferred, but not required Benefits & Perks Competitive pay based on experience Health insurance with 75% employer-paid monthly premium Paid time off and separate sick leave Employee pet discount CE opportunities and continued learning support Scrub allowance Supportive team environment with long-term growth opportunities If you are looking for a hospital where your work is appreciated, your team supports one another, and you can continue growing professionally, we would love to hear from you. Pay: $19.00 - $22.00 per hour Benefits Continuing education credits Employee assistance program Employee discount Flexible schedule Retirement plan Uniform allowance Work Location: In person