Job Description
Description Veterinary Relations Manager Pilchuck Veterinary Hospital **Part-time: No remote Snohomish, WA** More than a word, care is present in everything we do. At Pilchuck Veterinary Hospital, we take action every day to provide the highest level of care for the pets and people in our community. Who We Are Pilchuck Veterinary Hospital, a Thrive Pet Healthcare partner, is a multi-species, multi-department hospital offering: Small Animal General Practice 24-Hour Small Animal Emergency Integrative Medicine Services Large Animal Field Service Equine Referral Hospital with boarded specialists in Surgery and Internal Medicine In-house Laboratory We have proudly served the Pacific Northwest since 1963 as a full-service, multi-species practice. With more than 20 doctors and a team of 75+ staff members, we provide professional veterinary care 24 hours a day, seven days a week, 365 days a year. We are proud to be AAHA accredited, reflecting our commitment to the highest standards of veterinary excellence. Our hospital is well equipped with digital radiography, ultrasound, MRI, multiple fully equipped surgical suites, telemetry, and comprehensive ICU facilities designed to support complete inpatient care. We also maintain a robust in-house laboratory. Our team includes receptionists, veterinary assistants, licensed veterinary technicians, and doctors working together to deliver excellent care to our patients and clients. We believe the best care is provided in an environment that fosters learning, teamwork, autonomy, accountability, and a little laughter every day. Our Home Pilchuck Veterinary Hospital is located 30 miles North of Seattle in picturesque Snohomish, Washington, a blend of small-town charm and natural beauty. Snohomish offers a peaceful and welcoming community in the Pacific Northwest's heart. Enjoy the convenience of being close to major cities like Seattle while savoring a more relaxed pace of life. The town is known for its historic downtown, cultural events, and scenic surroundings, making it an ideal place to live for those seeking a balance between city amenities and a tranquil, close-knit atmosphere. Outdoor enthusiasts will appreciate easy access to water activities, hiking, and skiing, all within two hours of home. Come love where you work and live. Position Overview The Veterinary Relations Manager serves as a key liaison between Pilchuck Veterinary Hospital and referring veterinarians within the local market and surrounding areas. This role is a strategic, operational, and communications-focused position that supports the growth and strength of referral relationships across all specialty departments. The Veterinary Relations Manager maintains responsibility for the referral and reputation continuum of the hospital and leads multi-modal marketing efforts in collaboration with hospital leadership and marketing partners. This position works closely with clinical, client service, and administrative teams to ensure efficient referral processes, clear communication, and exceptional service for referring veterinarians and their teams. The ideal candidate demonstrates strong relationship-building skills, understands local market opportunities and challenges, and can strategically navigate referral veterinarian and team relationships. Duties And Responsibilities Collaborate with all hospital departments to develop a thorough understanding of clinical services and represent them in an engaging, professional manner Help develop a Professional Promise to guide referral veterinarian and client decision-making Conduct frequent outreach calls and in-person visits to referring veterinarians Support scheduling new consultations with specialists as needed Develop and maintain an efficient referral management database, including accurate documentation within the PMS Serve as administrator for VetLink and/or other medical record sharing systems Work closely with CSR teams, doctors, and technicians to ensure open and effective communication Demonstrate excellent customer service and emotional intelligence when interacting with clients, referring veterinarians, and hospital teams Monitor specialty doctor schedules to improve appointment fill rates in coordination with hospital staff Generate and review monthly and quarterly referral and fill rate reports with hospital leadership and marketing partners Track, respond to, and resolve issues or concerns from referring veterinarians and clients across all communication platforms Report case volumes, outreach activity, referral trends, and procedure counts on a monthly or quarterly basis Colla