Vice President, Field Operations and Quality Control

Overview Company Overview Kick off your exciting career in Event Security with Allied Universal® Event Services, the go-to leader in crowd management and event staffing. Dive into the action at sports stadiums, concerts, festivals, and convention centers, and thrive on the energy of being where it all happens. Join a lively team that services thousands of venues each year, ensuring safety and fun for everyone. Enjoy the perks of flexible part-time work that fits your lifestyle-ideal for students, retirees, or anyone seeking a dynamic job. We offer job opportunities in event staff, security, and operations. Join our welcoming, collaborative, and innovative team, and benefit from a range of perks depending on your role and hours. At Allied Universal®, every day brings a new adventure. Ready to make your mark in the event industry? Join us and be part of the excitement! Job Description Allied Universal® is hiring a Vice President, Field Operations and Quality Control. The Vice President, Field Operations and Quality Control is a key leadership player responsible for the efficiency and effectiveness of key administration programs affecting the quality of Allied Universal's Event Services. This position is responsible for oversight both strategically and tactically of the Special Events Field Operations Team as well as Operational planning with Corporate Event Clients. The Vice President, Field Operations and Quality Control also oversees the administration of our Safety Act Designation program while ensuring that Allied Universal Event Services is executing on Event Industry Best Practices associated with this program. This role has oversight of the Quality Control and Auditing Program, as well as provide Event Risk Intelligence and Command Operations Services. Additional responsibilities include managing the delivery of analytical services improving management processes, ensuring service levels are maintained, and identifying ways of enhancing the event and guest services mission. Overnight travel will be required as well as possible international travel (up to 20%) of the time. Responsibilities Liaise with internal functions and Allied Universal Event Services (AUES) operations leadership to build relationships and improve service delivery Design, implement and oversee world-class quality control and auditing systems and processes to include but not limited to oversight of all process improvement, industry associated standards for auditing and incident management Provide leadership consultation relative to design and delivery of integrated security, safety and crowd management solutions for major events across a variety of venues and markets Responsible for the oversight both strategically and tactically of the Special Events Field Operations Team as well as Operational planning with Corporate Event Clients Oversight of the design and administration of the Safety Act Designation program while ensuring Event Industry Best Practices associated with this program, Quality Control and Auditing Program, as well as provide Event Risk Intelligence and Command Operations Services; ensure service requirements are delivered by ensuring robust processes and infrastructure is in place Actively play a significant role in short term and long-term planning, including initiatives geared toward growing operational excellence relative to developing Event Risk Intelligence and Event Management Best Practices Create and support enhanced management reporting, information flow, business process and organizational planning Supervision and development of direct reports; selection, placement, and career development Negotiate, develop, and implement an approval and escalation process with the customer, for special non-standard service requests Determine training and compliance procedures methods on issues that have a potential substantial impact on the delivery of services, contract compliance, and personnel suitability Ensure regular updates and initiatives are communicated internally as well as externally Maintain company documentation for areas of responsibility Qualifications (must Have) Must possess one or more of the following: Bachelor's degree in Business, Marketing, Accounting, Criminal Justice, Sports Management or related field Associate's Degree in Business, Marketing, Accounting, Criminal Justice, Sports Management or related field with a minimum of fifteen (15) years of practical experience in event services or guest services environment Minimum of ten (10) years of practical experience in event services or guest services environment Experience running operations with a profit and loss (PNL) responsibility Professional Spo