Vice President II, Client Success

Sodexo is seeking a Vice President II, Client Success . Reporting to the Chief Executive Officer of our Corporate Services segment, this role is responsible for driving portfolio performance, retention, and operational excellence across a set of the organization’s most strategic accounts. The Vice President II leads consistent, disciplined execution in executive engagement, renewal strategy, risk mitigation, and CRM governance, advancing retention into a data-driven enterprise capability. Success in this role ensures revenue stability, improves renewal outcomes, strengthens stakeholder relationships, and equips executive leadership with forward-looking risk insights tied to financial exposure and client health. This is a remote position with up to 40% travel. The successful candidate must reside near a major airport. What You'll Do Retention Strategy & Revenue Governance 30% Lead portfolio-wide retention performance and revenue protection strategy across $1B+ in annual recurring revenue within strategic accounts Establish scalable renewal frameworks, proactive risk identification protocols, and executive engagement models that drive consistent revenue preservation, margin discipline, and contractual stability Client Success Team Leadership & Performance Management 25% Lead, develop, and performance-manage a team of 5–8 Vice Presidents, Client Success overseeing strategic accounts Establish clear retention KPIs, governance standards, and executive sponsorship expectations Drive accountability for renewal outcomes, forecasting accuracy, and CRM discipline, while strengthening bench depth and succession readiness Executive Escalation & Strategic Intervention 20% Serve as the primary escalation point for complex, high-risk renewals, major service disruptions, and executive-level relationship challenges Partner directly with leadership in sales and segment operations, P&L leaders, and C-suite clients to mitigate risk, preserve revenue, safeguard margins, and address systemic performance breakdowns Portfolio Forecasting, CRM Governance & KPI Reporting 15% Ensure accuracy in portfolio-level renewal forecasting, revenue risk modeling, and contract lifecycle visibility within Salesforce Deliver quarterly retention outlooks, risk dashboards, and executive summaries to Commercial, Finance, and Segment leadership, enabling proactive management of financial exposure Commercial Optimization & Operating Model Evolution 10% Partner with Sales, Finance, Operations, and Segment Leadership to continuously evolve and optimize the retention model Institutionalize best practices, analyze renewal performance trends, inform pricing and service design improvements, and strengthen alignment between acquisition and retention strategies What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching Contributions Paid Time Off and Company Holidays Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring Bachelor’s degree required, advanced degree preferred 5+ years of experience leading senior teams supporting complex, high-value accounts 12+ years in enterprise client or commercial roles, with proven ownership of retention outcomes for large-scale revenue portfolios ($250M+), and experience in CRM-based forecasting and KPI governance Demonstrated executive leadership overseeing enterprise client portfolios within complex, multi-site operating environments. Deep expertise in retention strategy, renewal negotiation oversight, revenue risk mitigation, and executive-level relationship governance. Strong financial acumen including contract structures, margin dynamics, forecasting methodology, and revenue exposure modeling. Experience building and scaling performance management frameworks for senior-level individual contributors. Advanced CRM governance capability, including pipeline hygiene, renewal forecasting accuracy, and KPI dashboarding. Executive presence with the ability to influence Segment Senior Vice Presidents, P&L owners, and C-suite stakeholders in high-stakes commercial discussions. Ability to translate client health data into enterprise-level strategic recommendations. Experience leading retention strategy in complex enterprise enviro