Job Description
The Vice President, Patient Solutions is a senior executive leader responsible for the performance, scalability, and strategic growth of AssistRx’s Patient Solutions organization, including all client programs, operational delivery, and revenue-generating services. This role owns the end-to-end program execution, client satisfaction, and operational excellence, ensuring that AssistRx delivers high-quality, compliant, and efficient patient support services across pharmaceutical manufacturer partnerships. The VP will partner cross-functionally with Technology, Talent Acquisition, Finance, Compliance, and Client Success to drive innovation, optimize delivery models, and scale operations to meet increasing client demand. This leader is accountable for P&L performance, program KPIs, workforce strategy, and patient outcomes, while building a high-performing leadership bench across Patient Solutions. Executive Scope & Impact Owns performance across Patient Solutions programs (billable revenue engine) Direct impact on client retention, revenue growth, and margin optimization Leads large-scale operations (multi-site, high-volume call center + program delivery) Oversees Director / Sr. Director / Program leadership layers Drives Day 1 readiness, hiring capacity, and operational scalability Key contributor to enterprise strategy and growth roadmap Key Responsibilities 1. Operational Leadership & Program Performance Provide executive oversight of all Patient Solutions programs to ensure delivery against KPIs, SLAs, and client expectations Drive consistent performance across programs including: Throughput / case volume Quality and compliance Patient and provider experience Establish standardized operating models across programs to improve consistency and scalability Partner with Technology to enhance systems, automation, and workflow efficiency 2. Financial & Revenue Ownership Own Patient Solutions P&L performance, including: Revenue realization from billable programs Cost management and margin optimization Partner with Finance to: Forecast hiring demand and capacity Align labor models to program profitability Identify opportunities to increase revenue per program through efficiency and scale 3. Strategic Growth & Client Partnership Serve as executive partner to pharmaceutical clients, ensuring: Strong relationship management Alignment to program goals and outcomes Collaborate with Business Development and Client Success to: Support new client launches Expand existing programs Drive innovation in Patient Solutions offerings (automation, digital engagement, analytics) 4. Workforce Strategy & Talent Alignment Partner with Talent Acquisition and HR to: Ensure hiring aligns to program demand and revenue timelines Maintain Day 1 readiness standards Build scalable workforce models: FTE vs contingent strategy Training and onboarding alignment (Academy integration) Develop leadership bench strength across: Directors Program leaders Supervisors 5. Process Improvement & Innovation Lead continuous improvement initiatives across Patient Solutions: Workflow optimization Automation and technology enablement Cost efficiency improvements Use data and analytics to drive: Performance insights Predictive modeling for staffing and demand Champion a culture of innovation and operational excellence 6. Compliance, Quality & Risk Management Ensure all programs operate within: Healthcare regulatory requirements Client contractual obligations Partner with Compliance and Legal to mitigate risk Maintain high standards for: Data privacy (HIPAA alignment) Quality assurance Audit readiness 7. Leadership & Organizational Development Lead and develop a high-performing Patient Solutions leadership team Foster a culture of: Accountability Performance ownership Continuous improvement Drive engagement, retention, and leadership development initiatives Build succession plans for critical roles Requirements Education Bachelor’s degree required Master’s degree (MBA, MHA, or related) strongly preferred Experience 10–15+ years of experience in: Healthcare operations, patient support programs, or pharma se