Job Description
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Vice President Value Enablement & Optimization OVERVIEW As Vice President, Value Enablement & Optimization in the Revenue Optimization & Planning team in Core Payments, you will work at the heart of Mastercard’s business and enjoy a broad exposure to all its different aspects. You will work in a truly global context and focus on leading the Core Payments’ Value Quantification team. The Vice President Value Enablement & Optimization will serve as a key driver of Mastercard Core Payments’ Services' customer success and revenue optimization strategies. This leadership role is responsible for designing and implementing innovative frameworks, cutting-edge tools, and actionable insights that empower customer-facing teams to quantify, communicate, and maximize the value delivered to clients. With a scope encompassing pricing strategies, pre-sales enablement, and post-sale optimization, this role ensures alignment with Mastercard's overarching growth objectives while addressing evolving client needs. Key Responsibilities: Strategic Leadership • Develop and execute a holistic Value Enablement & Optimization framework to strengthen customer success and drive scalable, sustainable revenue growth. Uncover and quantify the value creation drivers across Core Payments services, translating differentiated capabilities into measurable client cost reductions and/or revenue uplift. Act as a strategic partner to global and regional teams, ensuring alignment on goals and delivering measurable client and organizational outcomes. Serve as a thought leader on Customer Success strategy, value-based selling, and customer lifecycle optimization, influencing high-level decision-making and shaping Mastercard's strategic direction. Identify market trends, competitive insights, and innovation opportunities to refine value delivery strategies. Customer Success Enablement • Create and deploy tools and methodologies that quantify and communicate tangible value realization for clients, enhancing trust and partnership. Collaborate with Customer Success teams to integrate data-driven insights into client interactions, ensuring long-term satisfaction, loyalty, and business impact. Lead initiatives to develop self-service analytics tools that enable customer-facing teams to produce actionable, tailored insights efficiently. Provide frameworks for consistent measurement of client outcomes, supporting the continuous improvement of customer success programs. Post-Sales Revenue Optimization • Partner with cross-functional teams, including Sales, Product, and Finance, to identify and implement strategies that optimize revenue while aligning with client value delivery. Develop and oversee robust revenue assurance practices, ensuring consistent tracking and realization of value across all client engagements. Implement performance diagnostics and value tracking processes to uncover opportunities for improved revenue generation and cost efficiency. Build scalable models for revenue optimization that adapt to diverse regional and market dynamics. Team Leadership • Recruit, mentor, and lead a high-performing team of experts in value quantification, enablement, and optimization. Foster a collaborative and innovative team culture, emphasizing accountability, excellence, and alignment with Mastercard’s values. Establish clear roles and responsibilities within the team to ensure seamless execution of initiatives and strategic priorities. Drive professional development and succession planning to build long-term organizational capability. Analytics and Insights • Lead the creation and deployment of advanced analytics tools, such as Customer Value Calculators, Value trackers, and performance dashboards, to support pre- and post-sale activities. Integrate comprehensive market research and client insights into strategies to ensure relevance and competitive differentiation. Provide regular performance updates to senior leadership, highlighting key metrics, success stories, and areas for improvement. Leverage AI/ML-driven solutions to elevate predictive capabilities and identify emerging opportunities for value delivery. Qualifications Experience • Progressive leadership experience in strategy, consulting, analytics, pricing, produ