Job Description
LOBBY HOST - NEW YORK, NY Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. It starts with a warm welcome to our business, followed by an individual training and development program. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. The Lobby Host is responsible for providing exceptional service to all clients and visitors from the moment they arrive through the lobbies until they reach their destination within the Company. This is a highly visible role that will be supporting the firm’s initiative in welcoming employees, clients, and guests; ensuring a smooth and personalized experience, enhancing their overall satisfaction, and reinforcing their commitment to hospitality excellence. Serve as a first point of contact in the lobby, professionally greeting and assisting all employees, visitors, and guests, with a strong focus on name and facial recognition. Maintain an active and visible presence within the lobby environment to proactively engage guests, assist with wayfinding, and support a seamless arrival experience. Demonstrate a strong “front of house” presence by remaining visible, approachable, engaged, and attentive to guest activity throughout the lobby space. Anticipate guests needs through observation awareness, proactive engagement and be able to provide assistance, wayfinding, amenities, and personalized support before assistance is requested. Act as an overall hospitality services resource in providing amenities within building, commutation and transportation, neighborhood amenities and organizational FAQs Ensure established security policies and procedures about arriving and departing are being followed. Troubleshoot operational and guest related concerns with professionalism, discretion, and a solution-oriented mindset and Liaise with appropriate internal support departments such as building maintenance (heating and cooling issues), information technology (computer/iPad) issues. Have a thorough understanding of the emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency. Notify manager(s) on duty of incidents or escalations with accordance to the “20 Second Rule”. Capacity to take on additional duties as assigned by management; Crosstrain with Lobby Guest Services Agents and learn TDS registration system to be able to assist with guest registration and check-in as needed or assigned by manager/supervisor Crosstrain with Arrival Ambassador team and support day-to-day functions as needed or assigned by manager/supervisor Passion for hospitality, with a commitment to delivering the Platinum Service® Standard in all aspects of the job. Basic computer skills and knowledge of office technology /equipment. Knowledge of local attractions, amenities, and services to provide accurate information and enhance the guest experience. Previous experience within hospitality, luxury service, corporate reception, concierge, or client-facing environments Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Applications are accepted on an ongoing basis. Medical Dental Life Insurance/ AD Disability Insurance Retirement Plan Holiday Time Off (varies by site/state) Employee Assistance Program Flexible Spending Accounts (FSAs) Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. Rapport a specialized division of FLIK Hospitality Group