Job Description
Seasonal Visitor Services Associate DEPARTMENT:Visitor Services SUPERVISOR:Deputy Director DESCRIPTION This position provides support in the Montshire's Visitor Services department during the busiest time of the museum's year.On a daily basis, Visitor Service Associates contribute to an ecosystem of belonging and commerce in a front-facing service and retail environment.VSAs are self-motivated, responsible, and helpful pillars of the Montshire community.RESPONSIBILITIES Greet, admit, and orient a variety of guests from all ages, backgrounds and cultures Respond attentively and appropriately to visitor questions and concerns Conduct sales appropriately and process payments efficiently and accurately Explain and promote Montshire membership sales and upgrades Proactively stock, maintain and tidy the museum store throughout workday Shift seamlessly between admission tasks and store tasks Support other VSAs and Museum departments as needed or requested Learn, support and adhere to all museum policies and safety protocols (injuries, fire evacuation, lost child, etc.) KNOWLEDGE, SKILLS AND EXPERIENCE REQUIREMENTS Able to learn from and contribute to the culture of an established team who are always learning Work collaboratively, ask questions, communicate clearly and respectfully Quickly learn policies with goal of confidently explaining policies Quickly learn workflows in multiple point of sales systems, collecting data correctly and handling payments-including cash-accurately Able to assist with safety procedures, to the best of personal ability Take initiative to find and complete tasks, but also take direction when given Seek help when path forward is unclear Have a sense of humor Be reliable and trustworthy Have transportation to and from the Montshire WORKING CONDITIONS Family-friendly, interactive museum.Many days are fast paced and high energy.Frequent interruptions and redirection Near constant interaction with other humans Mix of repetitive, rote tasks and lively, unpredictable tasks Physical job requirements:Clarity of vision, particularly near vision Ability to hear and speak in a loud environment Stationary placement with long periods of standing, as well as movement over a wide range of motion-reaching, squatting, twisting, lifting, etc.Use of fine and gross motor skills, including clear handwriting Transport large boxes including carrying 20lbs Approachable, supportive co-workers in a collaborative, person-centered environment Training in all aspects of work duties, including safety protocols Attention to health and safety for all staff Complimentary membership to the Montshire 25% off all items in museum store Majority of work is indoors with air-conditioning All Montshire employees are subject to a criminal background check Montshire Museum of Science requires all employees and volunteers be vaccinated against COVID-19.SUPERVISION OF OTHERS This position requires no supervision of other staff.TIME COMMITMENT Part-time, temporary, hourly position Flexible schedule including at least one weekend day (Saturday or Sunday) each week.Shifts will vary from day to day, but are generally between 9am - 5pm.Average of 4 shifts a week, but may vary from week to week SALARY AND BENEFITS $17.00/hour, non-exempt, non-benefited.Job Type:Full-time Pay:$17.00 per hour Benefits:Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance Ability to Commute:Norwich, VT 05055 (Preferred) Ability to Relocate:Norwich, VT 05055:Relocate before starting work (Preferred) Work Location:In person.