Job Description
CASA & CASA IN ACTION SYNOPSIS: CASA’s mission is to create more just society by building power and improving the quality of life in the working-class: Black, Latino/a/e, Afro-descendent, Indigenous, and Immigrant Communities. Our vision is rooted in the collective power of our community. Our inclusive, permanent, member-led movement radically transforms communities and systems to ensure the needs, dreams, and aspirations of members are fully met as we strive for justice and full liberation at home and in solidarity with others across the world. CASA has a sister organization, CASA in Action, a separate but related nonprofit organization exempt from federal income tax under section 501(c)(4) of the Internal Revenue Code. Although CASA and CASA in Action share a common goal of supporting immigrants and low-income people in Maryland, Pennsylvania, Virginia, and Virginia, they are separate organizations with their own board of directors. A set of employees at the two organizations, including the person filling this position, shares their time between the two organizations. This has no effect on salary or benefits. DEPARTMENT SYNOPSIS: CASA has successfully mobilized hundreds of thousands of Latino, Black, and other voters of color across Maryland, Virginia, Georgia, and South Central Pennsylvania through meticulously crafted, data-driven voter initiatives. Employing a comprehensive approach to voter engagement, CASA implements tailored communication strategies, including micro-targeted outreach via calls, texts, and socially-distanced door canvassing. Notably, CASA has expanded its voter outreach efforts in Pennsylvania, reaching into two additional counties, Delaware and Lebanon Counties, while strengthening its presence in Virginia's 1st and 2nd congressional districts. Furthermore, CASA achieved significant milestones in Georgia, mobilizing Latino voters during the pivotal 2022 midterm elections, marking its inaugural electoral program in the state. POSITION SUMMARY: CASA is seeking a dedicated Voter Registration Quality Coordinator to oversee the daily field operations of our South Central Pennsylvania canvassing teams. This role is vital for ensuring high-quality engagement with working families and immigrant communities across York, Dauphin, and Lancaster Counties. The primary focus of this position is to monitor and refine the quality of interactions between canvassers and potential registrants. By providing real-time feedback and data-driven coaching, the Quality Control Coordinator collaborates closely with ground team leads to build a high-performing operation capable of driving significant increases in voter participation. The ideal candidate is a passionate leader who excels at developing talent and mobilizing community members into a true people-powered movement. We are looking for a results-oriented individual who thrives in a fast-paced environment, values collaborative input, and maintains a deep, unwavering commitment to racial equity. ESSENTIAL RESPONSIBILITIES: The Voter Registration Quality Control Coordinator (Temporary), who is based in York, PA and reports to the Voter Registration Manager, is responsible for the following: Implement Field Operation Plans Meets with the Voter Registration Manager to discuss daily field operations, ensuring plans align with program metrics and team-building goals. Assists Field Coordinators during launch and debrief meetings. Stays informed on election cycle news and program changes to effectively disseminate information to the team. Team Supervision: Oversee the daily operations of the canvassing team, monitoring field progress against key performance indicators and registration rates using the program platforms. Ensure the team is fully equipped with necessary supplies and technology at all times. Actively coach canvassers in the field on voter registration best practices and messaging regarding specific issues. Provide real-time feedback and targeted training to support underperforming team members. Community Engagement: Support ground teams as needed on voter outreach by persuading and mobilizing eligible voters to register and navigate the voting process. Ensure all data is recorded accurately and reported within established deadlines. Maintain a comprehensive understanding of current electoral news, campaign messaging, and the socioeconomic issues impacting local communities to ensure authentic and effective engagement. Team Building and Daily Reports: Support Field Coordinators with daily canvass launches and debriefs, sharing key insights from voter interactions to foster a collaborative learning