Job Description
Role Summary / Purpose The VP, Account Leadership - Goldmind Creative Agency is a senior leader responsible for driving client partnership, revenue growth, proactive sales generation, and adoption of Synchrony’s in-house agency. This role owns the health of the business – how work is shaped, prioritized, and delivered to create impact for clients and the enterprise. This leader identifies, develops, and converts new opportunities across existing and net-new business to expand agency’s impact. They also partner closely with Creative, Production, and Operations to ensure work is aligned, efficient, and high quality, while expanding internal adoption and strengthening the agency’s value across the organization Key Responsibilities Drive Growth & Adoption: Expand the agency’s impact by identifying, prospecting, and converting opportunities and increasing the share of work brought in-house. Own client and business health: Lead senior client relationships and be accountable for portfolio performance including growth, retention and overall client health Shape demand and priorities: Ensure incoming work is clearly defined strategically aligned and prioritized to enable effective delivery Partner across functions: Work closely with creative production and operations to improve outcomes and ensure work is set up for successful execution Guide decision making and focus: help teams and stakeholders make clear trade-offs reduce noise and focus on the highest impact work Lead and develop team: Build a high performing account organization strong business acumen clear ownership and accountability Drive financial alignment: Ensure scopes priorities and delivery approaches align with business needs and financial goals Support scaled ways of working: Partner with cross functional leaders to enable adoption of AI templates and scalable delivery models Perform other duties and/or special projects as assigned. What Success Looks Like Increased share of work brought in-house Strong, trusted client partnerships with clear business impact Well defined, prioritized work entering the system Better alignment across teams with less friction and rework Clear focus on high-value work and smart trade-offs Improved overall agency performance Qualifications / Requirements Bachelor's Degree. In lieu of degree, a HS Diploma/GED and 12 years agency, in-house agency, or client-side creative/marketing environments 8+ years of experience in agency, in-house agency, or client-side creative/marketing environments 6+ years of experience leading Account or Client Strategy teams Proven experience leading account management or client partnership teams Strong track record of driving growth, influencing stakeholders, and managing complex portfolios Experience working cross-functionally within scaled delivery models Ability and flexibility to travel for business as required Desired Characteristics Strong commercial and business acumen Confident decisive and comfortable navigating complexity Skilled at influencing without direct authority Balances strategic thinking with practical execution Collaborative pragmatic and solutions-oriented Grade/Level: 13 The salary range for this position is 130,000.00 - 210,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Our Way Of Working We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events. Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences. Eligibility Requirements You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are elig