Job Description
At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered. We're looking for builders who want to be early - not in a startup with no guardrails, and not in a legacy organization where change is slow, but in the rare middle ground where innovation actually ships. This team has a clear mandate and strong executive air cover: AI and automation were called out as a strategic priority on our most recent earnings call and are top of mind for the CEO and executive team, with direct support from senior leadership. The opportunity is ownership - helping reimagine how banking gets done by blending legacy and modern technologies, building durable capabilities from the ground up, and contributing to a model for what a 21st-century bank can look like. Why this role: This is a ground-floor opportunity to define how intelligent automation is built at Customers Bank - not inheriting someone else's stack or maintaining legacy bots but architecting an automation capability from scratch using modern engineering approaches on Azure. The work is highly visible, directly tied to strategic initiatives across the bank, and offers significant room to grow into a leadership role as the function scales. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billio