Job Description
Company Introduction: Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands. As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors. Airspace has been rated one of America’s best Startup Employers, listed as one of CNBC’s Disruptor 50 companies, and featured as an Innovation and Disruption leader by CBS News. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m. The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics. About Airspace Technologies Airspace Technologies is a technology-enabled critical logistics company operating across approximately 15 countries. We serve the aerospace, medical device, and life sciences sectors — industries where speed, precision, and reliability are non-negotiable. Our proprietary platform powers time-critical shipments for the world's most demanding customers, and our operations teams are the backbone of every successful delivery. Position Summary The Vice President, North America Operations is a senior executive responsible for the end-to-end operational strategy and execution of Airspace's North America business. This leader oversees a team of 50+ operations professionals across multiple verticals and customer segments, ensuring every shipment is executed to the highest standard of quality, compliance, and service reliability. Reporting directly to the executive leadership team, the VP will serve as the operational cornerstone of the business — driving scalable performance, building team capability, and continuously improving processes and systems to position Airspace for long-term growth. Key Responsibilities Operational Leadership & Execution Own end-to-end operational performance across North America, ensuring order execution consistently meets or exceeds client expectations for all time-critical shipments. Serve as the senior operational escalation point for complex, high-stakes logistics challenges across the life sciences, pharmaceutical, aerospace, and medical device sectors. Partner closely with commercial, quality, IT, and global teams to deliver tailored solutions that meet complex operational, regulatory, and service requirements. Lead coordination across transportation networks and carrier partners to maintain service reliability and compliance in a dynamic, 24/7 operating environment. Team Development & Organizational Capability Recruit, develop, and retain a high-performing team of 50+ operations professionals, fostering a culture of accountability, continuous improvement, and customer obsession. Design and implement structured training and development programs that build technical depth, cross-functional knowledge, and long-term organizational capability. Establish clear performance expectations and career pathways, mentoring managers and individual contributors to grow into expanded roles. Align team structure, roles, and resources to business growth needs, ensuring the organization scales effectively as shipment volume increases. Process Optimization & Operational Excellence Identify, design, and lead initiatives to streamline operations workflows, eliminate friction, and improve throughput and service quality at scale. Partner with technology and product teams to leverage Airspace's proprietary platform and data infrastructure to drive smarter operational decisions. Establish and monitor key performance indicators across the operations organization, using data to identify trends, root causes, and improvement opportunities. Champion a culture of structured problem-solving and disciplined execution, ensuring standards are maintained across all market segments and customer types. Client Service & Stakeholder Management