Job Description
Location : Hybrid Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week in accordance with Company policy. About our Company Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating 25 years of ground-breaking technological innovation across more than 36,000 trials and 11 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million users trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. Discover more at www.medidata.com. About the Team We are seeking a seasoned and strategic Vice President of Professional Services, Study Experience to lead our entire post-sale services organization. This executive role is responsible for the successful implementation, delivery, and overall service experience for all clients using our [products/services] to conduct their clinical studies. You will be a "player-coach" leader, responsible for the P&L of the services division, the leadership and development of a high-performing global team, and the strategic vision for service delivery. The ideal candidate combines 15+ years of professional services leadership with deep, hands-on knowledge of the clinical study lifecycle. Your primary mission is to ensure that every client-from biotech startups to global pharma-has an exceptional "Study Experience" with our company, leading to successful study outcomes, high client satisfaction, and long-term partnerships. Responsibilities 1. Strategic Leadership & P&L Management </