Job Description
Hiring: Infor VISUAL Functional/Technical Business Analyst Production Support Location: Remote / USA Key Responsibilities This role will support daytoday operations, triage and resolve tickets, manage access requests, and help analyze and troubleshoot issues across multiple VISUAL modules. We are looking for a Senior Functional/Technical Business Analyst with strong hands-on expertise in Infor VISUAL ERP (Version 9 experience required) to support a highly customized production environment. The ideal candidate should have a strong blend of functional and technical knowledge with the ability to troubleshoot, analyze, and support day-to-day ERP operations independently in a fast-paced environment. Key Responsibilities Provide production support across Infor VISUAL Financials, Manufacturing/MRP, Costing, Projects, and Work Orders modules Troubleshoot and resolve issues in a heavily customized VISUAL environment Handle ticket triage, issue resolution, and user access requests Analyze existing customizations and reverse-engineer legacy solutions when needed Collaborate with business users and IT teams to support operational stability and process improvements Assist with enhancements, integrations, reporting, and workflow optimization initiatives Required Skills Strong hands-on experience with Infor VISUAL ERP Version 9 Expertise in VISUAL functional modules including Manufacturing, Financials, Costing, and Work Orders Technical experience with Visual Macros, VB.NET, Crystal Reports, SSRS, and SQL Server Ability to work independently with minimal supervision Strong troubleshooting, analytical, and communication skills Experience supporting highly customized ERP environments Preferred Experience in manufacturing or production support environments Strong customer-facing and stakeholder communication skills