Bitsoft International, Inc.
Job Description
Genesis - Contact Center Consultant / Project Manager (Only G.C / U.S.C) 6+Months W2-Austin, TX (Onsite, 5 days a week) Role Overview: We seek an experienced Project Manager to lead the deployment of advanced voice and chat automation solutions for our global customer support operations. The focus will be on delivering a world-class experience using a leading enterprise Contact Center platform, integrating with major CRM solutions for seamless user experience. This is a contract position expected to last 6-7 months. Key Responsibilities: Oversee cross-functional teams to implement AI-driven phone and chat automation tools. Manage end-to-end project delivery, including planning, execution, and stakeholder communication. Coordinate the integration of Contact Center solutions with SAP Cloud for Customer (SAP C4C) or Salesforce Service Cloud environments. Collaborate with technical and business teams to ensure successful adoption across international support sites. Monitor project milestones, budgets, and quality assurance throughout the lifecycle. Required Experience & Skills: 6+ years hands-on expertise with top-tier Contact Center technology (e.g., Genesys, Avaya, Cisco, or NICE InContact), with demonstrated leadership in deployment or migration projects. Practical experience integrating Contact Center platforms with SAP C4C and/or Salesforce Service Cloud (minimum 3 years in each). Robust understanding of omni-channel communications (voice, chat, email, social). Excellent project management skills (PMP certification or equivalent is a plus). First-rate communication and stakeholder management abilities. Preferred Qualifications: Prior experience delivering customer support automation in a global enterprise setting. Relevant technical certifications in Contact Center or CRM technologies (such as Genesys Certified Professional, SAP C4C, or Salesforce Service Cloud). Proven track record working with Fortune 500 or major multinational companies.