Job Description
The Shamrock Group is a local and growing company in South Minneapolis.Our company has been in business since 1945, we offer a multitude of services and products to a wide range of customers throughout the Twin Cities.We are looking to hire a Dispatcher/Customer Service Representative who is a hard worker, has a positive attitude, and is a team player.This position will support our fleet and warehouse departments in providing amazing customer service and optimize efficient deliveries.There are multiple opportunities for advancement within the company, depending on skill and competency level of the candidate.The position will be in office located at our 2900 5th Ave, South.Minneapolis MN 55408 building.Schedule:This position works 1st shift, 7:00am - 3:30pm CST, Monday-Friday.This position is primarily inbound calls and has an emphasis on talking on the phone with our customers with a courteous manner.Candidates with current business phone support experience are desired; but training is offered.If you are excellent at Customer Service, looking for opportunity and wanting to learn an exciting industry, please apply! The Job duties are as follows: Be able to manage and accept 20 to 75 calls per day. Clarify customer needs and properly enter orders. Clarify customer delivery days and route schedules. Analyze situations and acquire information for service calls. Recognize and collect information for sales leads. Identify and transfer calls to proper departments/individuals. Be able to dispatch orders to drivers in an efficient way. Interact with all customers in a friendly and courteous manner. Assist walk-in customers. Complete cash and credit card transactions Inventory using data entry. Inventory and accounting administration Close out orders and prepare routes. Dispatch drivers to customer locations Assist warehouse crew. Check in delivery drivers after their route.The following are additional qualifications we are searching for in a candidate:On Time to Work EVERY DAY (Required) Prior experience in a warehouse office environment preferred Knowledge of office equipment Knowledge in computer programs/software Must be Organized Must be able to multi-task Able to work well with a team Be proactive and serve customers Have strong phone etiquette Have a positive attitude and highly motivated If you meet these qualifications, please respond to this Ad and let's set-up an Interview! Job Type:full-time Pay:$18.00 Depending on experience.Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Education: High school or equivalent (Preferred) Experience: Customer service:1 year Job Types:Full-time, Part-time Pay:$18.00 - $20.00 per hour Benefits:Dental insurance Health insurance Paid time off Retirement plan Vision insurance Work Location:In person.