Job Description
Position Description: Summary At Lost Draw Wines, we’re growing fast—and with that growth comes nonstop energy and excitement. We believe in an “all hands-on deck” mindset, and we’re looking for a Welcome Center Ambassador (full-time summer position) who’s ready to jump in and help us create unforgettable guest experiences. As the first and last impression of Lost Draw Wines, you play a key role in shaping how guests feel about their visit. Your mission? Create Raving Fans —by welcoming guests warmly, anticipating their needs, and sending them off with a smile that sticks. Do you thrive in a fast-paced environment? Can you keep your cool under pressure and think on your feet? Are you a team player who takes pride in making things run smoothly and leaving people happier than when they arrived? If so, we’d love to have you on the team. Come join us at Lost Draw Wines — where every interaction matters, and every day ends with a sense of pride in the difference you’ve made. Essential functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Potential candidates should enjoy interacting with others and have exceptional customer service skills. Check in guest as they arrive at Lost Draw Wines for their experience. Exceed customer service expectations in a consistent, timely and thoughtful manner. Quickly and effectively resolve guest service issues; possess the innate ability to turn guest service problems into opportunities. Experience coordinating, collaborating, and working effectively with other departments. Maintains safe and clean Welcome Center, restrooms, and dry goods area by complying with Lost Draw Wines standards. Must be able to multitask and maintain a smooth flow at the Welcome Center. Escort guests to their seats. Punctuality and professionalism are other key factors for this position. Other duties Additional duties as assigned Competencies Exceptional communication skills and attention to detail Ability to work Friday, Saturday and Sunday (Saturdays and Sundays are a must) Responds and works well under pressure Works independently with little supervision Creative thinking and always up for a challenge Excellent time management skills Team Player with the ability to coordinate with all levels of the business Flexibility in schedule including weekend and some holidays Maintain a positive attitude and work environment Strong organization, problem solving analytical skills Ability to lift 50 lbs. Supervisory responsibilities This position does not have supervisory responsibilities. Work Environment Must be able to work in an environment that may involve exposure to extreme heat or cold. Occasional work outside for special events Physical demands Flexibility to work in multiple locations Limited breaks Ability to stand for hours at a time Ability to lift up to 45 lbs. on regular basis Ability to negotiate uneven, outdoor surfaces Ability to work in various weather conditions, including hot and cold weather Travel and remote work This position requires on-site work on a regular basis Travel to and from the main worksite (daily commute) is at the expense of the employee and is not considered time worked Additional eligibility requirements None Work authorization This job is not eligible for visa sponsorship. It is the policy of Lost Draw Wines to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Additional Information: The roots of Lost Draw spread deep within the Hill Country and as far as the High Plains of Texas. In the early 2000s, High Plains-based farmer Andy Timmons diversified his agricultural operations to include grape growing at the original Lost Draw Vineyard’s site. His nephew, Andrew Sides, worked for the family farming operation and helped to expand the vineyards from 5 acres to over 50. Andrew would go on to Texas Tech to study