Job Description
Salary Range: $65K + 40% commission on training sessions and up to a $4k annual performance bonus. Benefits: FREE employee-only medical coverage, a 4% employer 401(k) match, and full access to the on-site wellness center. Other incredible benefits HERE. Location: Chicago, IL (West Loop). We will share specific details as soon as we can! Work Hours: Monday-Friday between 7:00am - 3:00pm with flexibility required depending on site needs. Reports to: Client Operations Manager Your Mission: The Wellness Visionary You are the catalyst for a high-performance lifestyle, delivering a sophisticated fitness experience that serves as the crown jewel of the site’s amenities. Your mission is to lead an elite coaching team and design inclusive, goal-oriented programming that inspires members to reach their peak. Through a relentless focus on high-touch service and revenue-driven strategy, you ensure the wellness center is a premier destination for health and community. Your Focus: As the driving force behind the site’s longevity culture, your focus is to deliver a sophisticated, high-touch wellness experience that goes far beyond a standard gym floor. You will lead the development of elite fitness programming and personal training services while directly managing a team of coaches to ensure every member interaction is personalized and goal-oriented. By blending operational excellence with revenue-driven strategy, you transform the wellness center into a premier amenity that fuels member retention and showcases the building’s commitment to a holistic lifestyle. Outcomes You'll Deliver: Strategy, Programming & Brand Vision Strategic Oversight: Own the long-term vision and calendar for site programming, ensuring all offerings promote community connection, productivity, and longevity Program Development: Define service standards, schedules, and program descriptions that are inclusive, high-quality, and aligned with the specific needs of the demographic. Maintain class attendance targets of 60% capacity or higher and ensure programming reflects member engagement data and preferences Brand Activation: Plan and execute signature initiatives and "surprise and delight" moments that showcase the facility’s amenities and support broader business growth or retention goals. Incorporate wellness-driven events, pop-ups, and themed challenges that extend beyond the wellness center to drive engagement across the property Stakeholder Alignment: Serve as the primary point of contact for high-level requests, leading intake meetings to clarify vision and ensuring all programming aligns with ownership expectations Operational Leadership & Execution Excellence Operational Readiness: Own the day-to-day "floor-ready" standards of the facility, ensuring all spaces are properly planned, staffed, and maintained to consistent five-star hospitality standards. Oversee daily operations including opening/closing procedures, equipment care, towel and laundry management, locker room restocking, and maintaining a clean, safe, and welcoming environment Workflow & Documentation: Develop and maintain "run-of-show" frameworks, internal communications, and standard operating procedures (SOPs) so all teams remain aligned on timing and expectations Resource & Staff Management: Build staffing schedules and provide clear direction/prioritization to coordinators or coaches to ensure execution aligns with quality standards and safety protocols Issue Resolution: Serve as the primary escalation point for real-time operational challenges, making decisive adjustments that protect the user experience and ensure smooth delivery Relationship Management & Performance Tracking High-Touch Hospitality: Lead relationship management by learning user needs, tracking goals, and delivering anticipatory service that achieves top-tier satisfaction and retention rates. Consistently build member relationships by learning names, tracking goals, and following up to drive engagement and long-term retention Revenue & Performance Growth: Own site-specific revenue targets (such as booking goals or service conversions) and manage the associated annual budgets to ensure fiscal responsibility. Deliver approximately 10-15 personal training sessions per week while maintaining strong conversion of complimentary sessions into paid packages and supporting overall service revenue goals Data-Driven Optimization: Utilize technology platforms to track attendance, engagement, and feedback; use this data to demonstrate impact and inform future business decisions. Ensure accurate enrollment, reporting, and perf