Work Flow Manager - OUSD

Workflow Manager OUSD(R&E) Specialized Program Support Services Location: Pentagon / National Capital Region Clearance: TS/SCI required Client: Office of the Under Secretary of Defense for Research & Engineering (OUSD(R&E)) Position Type: Full-time, Onsite, Government Contract Support About the Role JMark is seeking a forward-leaning, hyper-organized, mission-driven Workflow Manager to support the Office of the Under Secretary of Defense for Research & Engineering (OUSD(R&E)). If you're the kind of person who hears "tasker" and immediately thinks "challenge accepted," this role is your operational playground. The ideal candidate is a maestro of correspondence, a guardian of suspense dates, a navigator of CATMS, and an unshakeable voice of clarity for senior leadership. You'll be the connective tissue that keeps high-priority actions moving, polished, and delivered with precision. Key Responsibilities Task & Product Review Review reports, memos, and correspondence packages for completeness, structure, content, and format. Ensure every product is fully responsive, clear, readable, and aligned with the originating request. Maintain tactical awareness of all tasks across the organizationproactively seek updates and drive actions to timely closeout. Draft, edit, and prepare documents and reports using information drawn from diverse acquisition and program sources. CATMS Management Monitor the Correspondence and Task Management System (CATMS) daily. Ensure all taskers are appropriately triaged, assigned, tracked, and completed within defined timelines. Leadership Correspondence Support Translate senior leadership decisions into clear, actionable written correspondence for signature. Validate composition, coordination, logic flow, and accuracy of documents. Assess workload and rapidly shift priorities, routing, or timelines based on mission impacts. Tasker Prioritization & Follow-Through Evaluate tasks using deep organizational knowledge of OUSD(R&E). Track suspense dates proactively and coordinate with assigned offices to drive completion. Executive-Level Interaction & Documentation Manage sensitive issues across DoD senior leadership, Military Departments, GAO, IG, CCDRs, OMB, Congress, and industry partners. Draft high-visibility documents requiring independent judgment, flawless formatting, and professional polish. Assemble enclosures, references, and all supporting documentation for senior-level concurrence, approval, or signature. Correspondence Routing & Control Process incoming/outgoing correspondence, recommending format or content improvements. Maintain correspondence tracking systems reflecting real-time status. Ensure accountability of classified materials and handle special, expedited packages (White House, SecDef, DoJ, FTC, Congress). Provide pickup, delivery, and routing support across the organization. Records Management Leadership Develop and maintain policies and standards ensuring compliance with federal laws and agency requirements. Support R&E transition to an electronic records-management environment. Assist Records Officers, Security, Legal, IT, and leadership with operational and programmatic efforts. Support federal data requestsincluding NARAand distribute classified/unclassified material. Senior Staff Support & Process Improvement Oversee correspondence activity, statuses, and compliance for DoD directives and issuances. Identify action types for incoming documents and coordinate with the appropriate offices. Develop training presentations on correspondence workflows and office automation. Track adherence to procedures and recommend improvements to optimize efficiency. Qualifications Active TS/SCI clearance (required) 510+ years of DoD or federal workflow/correspondence management experience Expert-level writing, editing, and document-prep skills Familiarity with CATMS, records management, and executive-level correspondence standards Ability to manage shifting priorities in a high-tempo environment Strong interpersonal communication; comfortable interfacing with senior leaders across the DoD enterprise Why JMark? We empower our team with support, growth, and a culture that blends sharpened professionalism with mission-driven heart. You'll join a high-trust, high-impact, future-focused environment where your expertise actually matters. If you thrive on structure, strategy, and steering the ship toward on-time, on-point execution, this is your moment. Your seat at the table is waiting.