Job Description
Overview Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike. We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees. We empower exceptional people to create extraordinary experiences together. Bring your whole self. The Role and Team The Business Applications and Data team is part of corporate IT and is responsible for supporting, developing, managing and enhancing the set of enterprise applications which make up the platform that delivers Medallia's business processes. The group focuses on engagement with the lines of business to evolve and scale solutions to best fit Medallia's business needs. In addition, the group focuses on design, development and deployment of an enterprise decision support system to provide enhanced reporting and analytics capabilities. Our team's Top Priorities include: Optimize Medallia’s business processes Provide an accurate single source of truth for timely decision support Simplify the landscape for support efficiency Design, plan and deliver quality new solutions, cost effectively We are seeking a skilled and experienced HCM Solutions Architect to join our dynamic team. In this role, you will be responsible for the design, implementation, and maintenance of Workday and related solutions within our organization. You will collaborate closely with HR, Finance, and IT stakeholders to ensure our Workday platform and related HCM solutions meet business requirements and enhance operational efficiency. The ideal candidate will have a deep understanding of Workday and other HCM solutions’ cross-functional complexities, security, configurations, and best practices, coupled with strong analytical skills and the ability to translate business requirements into effective system solutions. Responsibilities Stakeholder Engagement Serve as a strategic advisor to our People & Culture, IT, and Finance leaders, translating complex business needs into scalable, maintainable solutions leveraging Workday and other related technologies. Partner with stakeholders to define problem statements, assess business impact, and ensure alignment between technology investments and business priorities. Solution Design Collaborate with cross-functional teams and vendors to: gather requirements; analyze workflows and data needs; identify opportunities for people, process, and technology improvements; and, prioritize and refine requested improvements. Evaluate and shape new project and product requests for strategic fit, technical feasibility, and alignment with enterprise system architecture. Provide architectural leadership on build vs. buy decisions, managing technical debt, scalability, and performance trade-offs. Act as a thought partner to senior leadership and a mentor to HRIS and business analysts, fostering a culture of continuous learning and architectural excellence. System Configuration & Process Optimization Define, develop and oversee the application of scalable configuration standards and architectural frameworks that drive automation, efficiency, and long-term sustainability. Ensure system and data integrity through expert-level configuration of security, business processes, calculated fields, condition rules, and validations. Design and optimize data flows and process integrations between Workday and internal systems, ensuring data accuracy and process efficiency. Lead the technical implementation of Workday modules - including HCM, Learning, Absence, Compensation, Performance, Time Tracking, Analytics - and other integrated systems. Configure and customize Workday functionality based on business needs and best practices. Design and develop Workday integrations using EIBs, Core Connectors, Cloud Connect, and Workday Studio while also extending functionalities. Develop and execute test plans to ensure system integrity and data accuracy. Lead Development, Support, and Continual Improvement Oversee planning and execution of major Workday releases, including feature adoption strategy, regression testing, and stakeholder impact analysis. Lead ongoing assessment of Workday platform health and user experience metrics to inform continuous improvement and maximize business value. Lead internal and exter