Workplace Engineer

Workplace Technology Overview The Workplace Technology team provides high-quality technical guidance and support for workstation systems across the American Chemical Society. The team focuses on enabling staff productivity through reliable, secure, and well-managed endpoint technology. Position Summary We are seeking a Level 3 Desktop Engineer to support a multiplatform enterprise environment. This role focuses on endpoint engineering, automation, and lifecycle management across Windows and macOS devices. The position leverages enterprise endpoint management platforms (including Ivanti Neurons) and emphasizes building durable solutions that improve efficiency and enable Level 2 support teams. Key Responsibilities Design and maintain endpoint management policies for Windows and macOS, ensuring secure and consistent configurations Act as a senior technical resource for endpoint management platforms (including Ivanti Neurons), partnering with internal teams and vendors Build and maintain automation using endpoint platforms and scripting (e.g., workflows, bots, sensors, PowerShell, Bash) Manage application packaging and automated software deployment processes Provide advanced troubleshooting and root-cause analysis for issues escalated from Level 1 and Level 2 teams Create solutions, documentation, and automation that enable Level 2 Desktop Engineers to resolve issues independently Collaborate with Information Security, Infrastructure, and Help Desk teams on endpoint strategy and initiatives Maintain technical documentation, SOPs, and knowledge base content Support hardware and software lifecycle planning, refresh, and modernization efforts Qualifications 5+ years of experience in desktop engineering or end