Job Description
IT HELP DESK SUPPORT (WORKSTATION TECHNICIAN) Knoxville, TN On-Site Role Compensation: $18/hour Schedule: Monday-Friday, 8:00 AM - 4:30 PM Type: 12+ month contract-to-hire ABOUT THE ROLE Our client is seeking an IT Help Desk Technician (Workstation Support) to join a high-volume support team in Knoxville, TN. This on-site, contract-to-hire position is ideal for individuals looking to build a long-term career in IT support, gain hands-on experience with enterprise technologies, and develop strong troubleshooting and customer service skills. You will provide frontline technical assistance in a fast-paced, customer-focused environment, diagnosing and resolving issues related to desktops, laptops, peripherals, and user accounts. The role requires delivering a high level of service to end users both in person and over the phone, with opportunities to expand your technical expertise and grow within the organization. WHAT YOU'LL DO Provide Tier 1-2 technical support for desktop and laptop hardware, operating systems, and peripherals Troubleshoot and resolve issues related to Windows and Mac environments Support user account management, password resets, and access requests using Active Directory and Microsoft Outlook/Exchange Install, configure, and connect printers, scanners, and other peripheral devices Log, track, and resolve support requests using a ticketing system, ensuring accurate documentation and timely follow-up Communicate technical concepts clearly to non-technical users Escalate complex issues appropriately while maintaining ownership through resolution Deliver excellent customer service in a fast-paced, high-interaction environment WHAT YOU BRING 1+ year of experience providing IT or technical support for inbound user requests Experience working with ticketing systems (ServiceNow preferred) Working knowledge of Windows and Mac desktops and laptops Familiarity with Active Directory and Microsoft Outlook/Exchange environments Experience setting up and troubleshooting printers, scanners, and copiers Strong written and verbal communication skills with the ability to translate technical issues for business users Ability to remain calm, professional, and effective under pressure Strong customer service experience (in-person and/or phone support) Demonstrated interest in building a career in Information Technology Ability to receive feedback and apply constructive criticism effectively Associate's degree in Information Technology or related field (preferred) CompTIA A+ or similar technical certification (preferred) Exposure to basic networking concepts and equipment (routers, switches, hubs) (preferred)