Job Description
SUMMARY The World Cup Security Area Supervisor is responsible for supporting security operations across multiple areas/functions related to the World Cup, including stadium and campus locations. This role oversees the execution of security operations within assigned areas and provides leadership and on-the-job training to staff. The position plays a key role in fostering a culture that prioritizes safety, professionalism, teamwork, and continuous improvement while delivering world-class guest service throughout the event experience. DUTIES AND RESPONSIBILITIES Create a welcoming, service-oriented environment for all guests entering the stadium by leading staff with a focus on safety, professionalism, and accountability. Maintain thorough knowledge of all security operational policies and procedures to effectively execute security initiatives throughout the stadium Oversee and support all Supervisors in assigned areas to ensure compliance with stadium policies and procedures while fostering a respectful and supportive work environment. Attend pre-event Supervisor briefings as assigned by TeamOps Event Managers. Conduct event-day briefings with assigned staff, emphasizing world-class security practices and exceptional guest service at every guest touchpoint Deploy staff to assigned areas, ensuring placements align with individual skills, attributes, and operational needs. Ensure guest safety and security by conducting thorough primary and secondary guest and bag screenings using established security technology and protocols. Maintain the integrity of the playing field and other restricted or back-of-house areas by verifying credentials and challenging unauthorized access. Monitor crowd behavior and promptly report any suspicious activity or safety concerns to your Supervisor. Make recommendations to the Senior Security Event Manag