Job Description
YPO Miami Gold—one of the most dynamic and globally diverse YPO Gold chapters—is seeking an exceptional Chapter Manager to join our team. This role is designed for a highly polished, proactive operator who thrives in a high-performance, member-driven environment. The Chapter Manager will partner closely with the Chapter Director and the Chapter leadership to drive engagement, elevate the member and spouse/partner experience, and ensure seamless execution across all Chapter initiatives. The ideal candidate is a relationship builder, strategic executor, and trusted advisor—capable of operating at both a tactical and strategic level while supporting a sophisticated membership base of CEOs, founders, and industry leaders. Key Responsibilities Strategic Leadership & Chapter Growth Partner with the Chapter Director, Chapter Officers and Board to execute strategic priorities aligned with engagement, retention, and long-term growth Analyze member feedback and participation trends to continuously refine the Chapter’s value proposition Support membership lifecycle management, including onboarding, integration, and retention strategies Strengthen the Chapter’s brand positioning as a best-in-class YPO Gold Chapter through innovative programming and member experience Board & Officer Support Serve as a trusted operational partner to Chapter leadership, including the Chapter Chair and Officer group Develop board meeting agendas, manage follow-ups, and ensure execution of key initiatives Drive continuity through officer transitions by maintaining institutional knowledge and best practices • Facilitate clear and consistent communication across leadership, members, and the broader YPO network Member & Spouse/Partner Experience Design and deliver a high-touch, curated experience for members and spouses/partners across all touchpoints Oversee approximately 40+ annual events, including signature experiences, engagement lunches, family programming, and spouse/partner events Identify opportunities to deepen engagement, increase participation, and enhance peer-to- peer connectivity Ensure every interaction reflects the Chapter’s commitment to excellence, relevance, and meaningful connection Operations & Administration Assist with all Chapter communications across email, WhatsApp, Chapter platforms, and event touchpoints Maintain organizational systems, governance records, and operational workflows Ensure alignment with YPO standards, policies, and best practices Coordinate seamlessly with vendors, partners, and internal stakeholders to execute Chapter initiatives Financial Oversight Manage Chapter budget, dues collection, and financial processes with a high level of accuracy and accountability Provide regular financial reporting and insights to Chapter leadership Support financial planning and ensure sustainable allocation of resources aligned with Chapter priorities Events & Programming Execution Assist with overseeing end-to-end execution of all Chapter events, including venue selection, contracts, logistics, and on-site management Deliver exceptional, high-caliber experiences that reflect the expectations of a world- class membership base Track attendance, engagement metrics, and post-event feedback to inform future programming Collaborate with Officers to ensure content is compelling, relevant, and aligned with Chapter themes Qualifications 7+ years of experience in operations, membership organizations, executive support, or similar high-level roles Proven ability to manage senior stakeholders, boards, and high-performing communities• Strong background in event execution, communications, and organizational leadership support Experience within YPO or similar membership-based or leadership organizations strongly preferred Exceptional communication, organizational, and project management skills High level of discretion, professionalism, and ability to operate independently Ideal Profile Entrepreneurial, proactive, and solutions-oriented Comfortable engaging with CEOs, founders, and high-level executives Detail-driven with the ability to operate seamlessly under pressure Passionate about building community, driving engagement, and delivering exceptional experiences Strategic thinker with strong execution capabilities Additional Preferred Experience Experience with branding, partners