Job Description
Must Have This resource would personally troubleshoot and configure and be the primary owner of resolving Zip NetSuite issues? Zip: Full implementation or Significant post go live optimization experience Zip NetSuite integrations: Hands on troubleshooting PO, approval, vendor, and invoice flows Procure to Pay (P2P): Workflow creation and optimization Governance and spend controls Production support mindset: Comfortable working in imperfect environments with existing customizations NetSuite: Strong technical support (AP, Purchasing, Vendors, POs) Nice-to-have Ironclad integration experience (very important) Experience driving user adoption after a major system change Prior ownership of 400+ user systems in global environments Ability to prioritize integrated user experience , not just build workflows This is not a new NetSuite implementation . The issues are centered on Zip post go live and how it integrates into the broader ecosystem. NetSuite: In place for several years; customized and generally stable Zip: Recently implemented (February); current primary focus Ironclad: Critical integration for Legal workflows Other Tools (Nice to Have): OneTrust Slack Workday Key Pain Points Zip NetSuite integration issues PO sync problems (some errors during sync, some post sync) Mix of process gaps, bugs, and small recurring issues Existing customizations and workarounds already in place Zip Ironclad integration is not working as intended Previously, Legal submitted requests directly in Ironclad Zip was meant to become the front end intake system This workflow is currently broken or poorly adopted P2P (Procure to Pay) challenges Workflow inefficiencies Data accuracy issues Approval routing challenges User adoption issues Significant process change for end users Goal is high adoption as quickly as possible This role requires a true hands on consultant , not a strategy only resource: Take primary ownership of Zip Resolve recurring Zip NetSuite integration issues Redesign and optimize P2P workflows Stabilize the Zip Ironclad legal intake process Balance process redesign + system configuration Personally troubleshoot and configure - workflows, integrations and data accuracy Produce documentation and perform knowledge transfer Partner directly with Finance, Procurement, Legal, and IT