Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate. Together, let\'s shape the future of business software!
Responsibilities
- Primary ownership and accountability for ensuring customer growth, satisfaction, and retention within the assigned accounts, our SMB size customer portfolio.
- Develop new business opportunities in your existing customer portfolio to meet upgrade and cross‑sell revenue targets.
- Build strong relationships with all key decision makers and influencers across the organisation.
- Create, maintain and execute account plans for these accounts and coordinate with appropriate internal domain experts for delivery.
- Uncover and mitigate any risk that threatens your customers\' growth, satisfaction, or renewal. Resolve issue escalations, if needed, working closely with our support, product and engineering teams.
- Collaborate with customer\'s implementation partner, wherever needed, to achieve overall satisfaction with the solution and create a trusted 3‑way partnership between customer, partner and Zoho.
- Use solution selling expertise to respond optimally to customer needs and help them realise business value from adopting Zoho\'s suite of products.
- Strengthen client relationships through regular engagements and face‑to‑face meetings.
- Forecast and track key account metrics (e.g. renewal, upgrades and pipeline).
Qualifications
- 3-5 years of business development experience in software / SaaS background, with 2+ years of Account Management experience managing MM companies.
- Prior experience in selling SaaS applications such as CRM, ERP, Accounting and HRMS is preferred.
- Proven track record of growing business from existing customer accounts and consistently exceeding revenue targets.
- Ability to deliver effective presentations and product demos highlighting the key value proposition.
- Strong communication, interpersonal and consultative skills.
- Comfortable working independently in a distributed and remote environment.
- Open to travel domestically for customer meetings.
- Comfortable using tools such as CRM for process management and reporting.
- It is important for the applicant to hold a national or EU passport, have a valid work authorisation and be within commutable distance. The successful candidate will be subjected to background verification in compliance with national legislation and market standards.
Seniority Level
Senior level
Benefits
- This is a full‑time position with a 40‑hour working week.
- 25 annual leave days.
- Permanent contract.
- Pension contributions.
- An entrepreneurial and supportive environment with opportunities for career progression into senior and leadership roles.
- Macbook and additional screens for your WFH setup.
- A vibrant international environment.
