Collection Representative – AR Residents

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Job Description:

  • Handle high-volume outbound and inbound calls with professionalism and confidence
  • Negotiate payment arrangements that meet both consumer needs and company goals
  • Consistently meet and exceed performance metrics (quality, compliance, collections)
  • Maintain accurate documentation and follow all required laws and standards
  • Build trust quickly through active listening, empathy, and strong communication.

Requirements:

  • Able to communicate clearly, both verbally and in writing, and utilize proper grammar and telephone etiquette and provided electronic tools.
  • Able to navigate multiple computer applications and databases.
  • Able to multitask and can communicate on the phone and navigate multiple computer systems simultaneously.
  • Able to overcome objections and obstacles to negotiate payment successfully.
  • Reliable and responsible. Arrives on time and uses time productively.
  • Possesses and demonstrates professional judgement.
  • Understands sensitive personal information (SPI) and sensitive consumer information (i.e. Protected Health Information (PHI)) while maintaining the confidentiality of this information.
  • Able to use tools provided to compute basic math calculations using addition, subtraction, multiplication, division, and percentages.
  • Self-motivation and committed to career success.
  • Willingness and ability to obtain Professional Collections Specialist (PCS) certification within one year of date of hire (paid for by company).
  • High School Diploma or equivalent (i.e., GED) required.
  • Ability to successfully complete company collector training program.
  • Clear initial, ongoing and annual identity, criminal and background checks.

Benefits:

  • Paid medical insurance with personalized plan selection assistance
  • Company provided Short-Term Disability, and basic Life Insurance
  • Optional Dental, Vision, Long-Term Disability, and additional Life Insurance
  • Generous PTO (3 weeks accrued annually (which increases with tenure) plus holidays and make-up time)
  • 401(k) with the option to deposit annual discretionary bonus if awarded
  • Company-provided equipment
  • Access Perks employee discount program (retail, travel, food, entertainment)
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