Digital Intelligence & Personalization Architect, DIPA FE

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Job Description:

  • Serve as a recognized authority in Adobe Experience Platform and integrated Adobe solutions following industry best practices and standards.
  • Act as a subject matter expert on Adobe Experience Platform, Adobe Analytics, Customer Journey Analytics (CJA), Adobe Target, and AEP RTCDP.
  • Gather and understand client business objectives, technical requirements, and key performance indicators.
  • Align technical recommendations with customer goals, business objectives, and implementation feasibility.
  • Translate business use cases into scalable solution designs while balancing campaign flexibility, reporting requirements, integration dependencies, and platform guardrails.
  • Document actionable recommendations to mitigate implementation risks and improve platform adoption.
  • Assess client technical environments and identify implementation gaps relative to business objectives.
  • Recommend and design best-practice solutions based on findings and platform capabilities.
  • Analyze complex technical issues, evaluate solution options, and facilitate customer discussions around recommended approaches.
  • Provide guidance on integration technologies and patterns, including REST APIs, webhooks, and interoperability across Adobe and non-Adobe systems.
  • Support solution troubleshooting and best-practice implementation across Adobe Analytics, CJA, Adobe Target, and AEP RTCDP.
  • Interact regularly with clients, including marketers, analysts, developers, and executive stakeholders.
  • Manage multiple client engagements simultaneously while ensuring timely delivery and high-quality service.
  • Establish credibility and trust with clients and partners through strong communication and facilitation skills.
  • Provide strategic and technical guidance to support customer success initiatives.
  • Maintain accurate project records, workload estimates, and time tracking documentation.
  • Create client-facing documentation, presentations, and recommendations using Microsoft Office and AI-enabled tools.
  • Leverage AI technologies to improve workflow efficiency, research platform capabilities, and accelerate delivery.
  • Continuously expand Adobe platform expertise through training, certification, and self-study.

Requirements:

  • Deep technical knowledge of Adobe Experience Platform and Adobe Experience Cloud solutions.
  • 5+ years of direct client consulting experience.
  • 3+ years of hands-on experience with at least three of the following: Adobe Analytics, Customer Journey Analytics (CJA), Adobe Target, Adobe Experience Platform RTCDP
  • Experience with REST APIs, webhooks, and enterprise integration patterns.
  • Proficiency in API integrations, tag management, data modeling, and solution architecture.
  • Experience translating business requirements into architecture, design, and development activities.
  • Experience articulating technical solutions to both technical and non-technical audiences.
  • Strong problem-solving, facilitation, and consulting skills.
  • Experience with Adobe Data Collection for web and mobile implementations.
  • Experience working with Adobe AEP Mobile Edge SDK.
  • Proficiency using AI tools within daily workflows.
  • Excellent verbal and written communication skills.
  • Ability to work effectively in fast-paced, client-facing environments.

Benefits:

  • medical, dental and vision insurance
  • life insurance
  • disability
  • paid time off
  • 401(k)
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