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Note: The job is a remote job and is open to candidates in USA. ABB is a global market leader in robotics, currently entering an exciting new chapter with plans for acquisition by SoftBank Group. The Robotics Field Service Technician role involves executing service work, troubleshooting technical issues, and ensuring customer satisfaction through quality service delivery.
Responsibilities
Performing entry-level field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products. Also capable of traveling on short notice and able handle air travel
Reviewing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities
Executing work on a first-time right approach with customers, and ensuring the job is done on time and as per quality standards, as well as contributing to customer satisfaction by executing service work as per customer order and expectations, and making recommendations to avoid such issues in the future
Troubleshooting simple equipment failures and making recommendations to avoid such issues in the future, and ability to communicate with customers (external/internal) in high pressure situations/ maintain strong customer relationships
Skills
Bachelor's degree with 1+ years of field/troubleshooting/maintenance/technical support experience, or a High School Diploma with 5+ years of similar experience
Ability and willingness to travel approximately 85% as required
Good mechanical experience
Electrical and programming experience also a plus
Knowledge of PLC communications and other robotic peripheral equipment preferred
Computer skills (MS Word, Excel, PowerPoint, Teams, Windows)
Knowledge of PLC communications and other robotic peripheral equipment preferred
Benefits
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP).
ABB provides 11 paid holidays.
Vacation is provided based on years of service for hourly and non-exempt positions.
Salaried exempt positions are provided vacation under a permissive time away policy.
Company Overview
ABB provides electrification and automation solutions for various industries. It was founded in 1988, and is headquartered in Zürich, Zurich, CHE, with a workforce of 10001+ employees. Its website is
Company H1B Sponsorship
ABB has a track record of offering H1B sponsorships, with 9 in 2026, 70 in 2025, 51 in 2024, 58 in 2023, 63 in 2022, 52 in 2021, 46 in 2020. Please note that this does not guarantee sponsorship for this specific role.
